Product Support Specialist - Level 2
Location Petaling Jaya, Selangor, Malaysia Date posted March 26, 2026 Job ID 21692Our Opening and Your Responsibilities
Join our team as a Product Support Specialist II at the T&L (Transport $ Logistic) AP Regional Competency Center in Kuala Lumpur, Malaysia. This role is vital for providing 24/5 technical and post-sales support for Mettler Toledo’s Dimensioning and Systems product portfolio, collaborating closely with global Product Support teams, R&D Engineers, and Product Managers to support field engineers and customers.
Key Responsibilities
Product Technical Support:
- Provide ongoing technical support for assigned product families using available tools for both internal and external stakeholders.
- Maintain the regional technical support library and contribute to the global FAQ knowledgebase.
- Communicate technical issues, quality concerns, and defects to relevant stakeholders promptly.
- Manage and maintain Dimensioning products and system components within the AP Regional Competency Center.
- Offer on-site customer and partner support during escalations in line with Go-to-Gemba procedures.
- Support trade show activities including demo kits and booth assistance.
- Collaborate with Research & Development to develop and update strong global service training materials.
- Define and coordinate global training activities with internal and external stakeholders.
- Adapt training content to meet regional market needs for customers, partners, and service technicians.
- Deliver on-site, remote training sessions, and eDemos to customers and country service organizations.
- Work effectively in team environments to conduct training with multiple trainers.
- Support external quality issues related to Product Development, Launch, and Phase-out of assigned products.
- Validate reported quality issues by designing and performing tests to confirm or rule out problems.
- Assist Global Product Managers and direct/indirect service organizations with service planning for new products.
- Manage spare part logistics and extended inventory related to the product portfolio.
What You Need to Succeed
- Bachelor’s degree in electrical, computer science, mechanical, or related fields preferred.
- 1-3 years’ experience in a customer-focused technical role with product knowledge.
- Strong analytical skills including root cause analysis.
- Excellent interpersonal, written, verbal, and presentation skills.
- Familiarity with networking concepts, PLC/HMI systems is a plus.
- Ability to manage multiple priorities and projects involving various stakeholders.
- Strong understanding of communication interface technology (Serial, TCP/IP, PLC, Web-based, etc.).
- Experience with Ubuntu or Linux is an advantage.
- Experience with web technologies is beneficial.
- Proficiency in Microsoft Office, especially PowerPoint.
- Ability to direct, edit, and/or produce short informative videos (experience with OBS is a plus).
- 30-35% regional and international travel.
- Ability to obtain passports and valid visas for global travel.
- Typical work schedule from 6am to 3pm at the Kuala Lumpur facility
Our Offer to You
- 1.5-month yearly bonus
- Medical and Dental plan (including dependent)
- Life Insurance policy
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
Get to Know METTLER TOLEDO
Take a look at a “day in the life” of a METTLER TOLEDO employee. No matter where you work in this company, the team atmosphere comes through. METTLER TOLEDO may be precisely where you belong.
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We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Learn your EEO rights as an applicant under the law.
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