Join our team as a Product Support Specialist II at the T&L (Transport $ Logistic) AP Regional Competency Center in Kuala Lumpur, Malaysia. This role is vital for providing 24/5 technical and post-sales support for Mettler Toledo’s Dimensioning and Systems product portfolio, collaborating closely with global Product Support teams, R&D Engineers, and Product Managers to support field engineers and customers. 

• Bachelor’s degree in electrical, computer science, mechanical, or related fields preferred. 
• 1-3 years’ experience in a customer-focused technical role with product knowledge. 
• Strong analytical skills including root cause analysis. 
• Excellent interpersonal, written, verbal, and presentation skills. 
• Familiarity with networking concepts, PLC/HMI systems is a plus. 
• Ability to manage multiple priorities and projects involving various stakeholders. 
• Strong understanding of communication interface technology (Serial, TCP/IP, PLC, Web-based, etc.).
• Experience with Ubuntu or Linux is an advantage. 
• Experience with web technologies is beneficial. 
• Proficiency in Microsoft Office, especially PowerPoint. 
• Ability to direct, edit, and/or produce short informative videos (experience with OBS is a plus).

Work Environment & Requirements:

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.