Skip to main content
Logo for Mettler Toledo

Notre engagement
Votre talent

Rechercher

Product Support Specialist - Level 2

Emplacement Petaling Jaya, Selangor, Malaisie Date de publication 26 mars 2026 ID de l'offre 21692
Postuler maintenant Enregistrer la tâche
Our Opening and Your Responsibilities
Join our team as a Product Support Specialist II at the T&L (Transport $ Logistic) AP Regional Competency Center in Kuala Lumpur, Malaysia. This role is vital for providing 24/5 technical and post-sales support for Mettler Toledo’s Dimensioning and Systems product portfolio, collaborating closely with global Product Support teams, R&D Engineers, and Product Managers to support field engineers and customers. 

Key Responsibilities

Product Technical Support: 
  • Provide ongoing technical support for assigned product families using available tools for both internal and external stakeholders. 
  • Maintain the regional technical support library and contribute to the global FAQ knowledgebase. 
  • Communicate technical issues, quality concerns, and defects to relevant stakeholders promptly. 
  • Manage and maintain Dimensioning products and system components within the AP Regional Competency Center. 
  • Offer on-site customer and partner support during escalations in line with Go-to-Gemba procedures. 
  • Support trade show activities including demo kits and booth assistance. 
Product Training: 
  • Collaborate with Research & Development to develop and update strong global service training materials. 
  • Define and coordinate global training activities with internal and external stakeholders. 
  • Adapt training content to meet regional market needs for customers, partners, and service technicians. 
  • Deliver on-site, remote training sessions, and eDemos to customers and country service organizations. 
  • Work effectively in team environments to conduct training with multiple trainers. 
Quality & Logistics: 
  • Support external quality issues related to Product Development, Launch, and Phase-out of assigned products. 
  • Validate reported quality issues by designing and performing tests to confirm or rule out problems. 
  • Assist Global Product Managers and direct/indirect service organizations with service planning for new products. 
  • Manage spare part logistics and extended inventory related to the product portfolio.
What You Need to Succeed
  • Bachelor’s degree in electrical, computer science, mechanical, or related fields preferred. 
  • 1-3 years’ experience in a customer-focused technical role with product knowledge. 
  • Strong analytical skills including root cause analysis. 
  • Excellent interpersonal, written, verbal, and presentation skills. 
  • Familiarity with networking concepts, PLC/HMI systems is a plus. 
  • Ability to manage multiple priorities and projects involving various stakeholders. 
  • Strong understanding of communication interface technology (Serial, TCP/IP, PLC, Web-based, etc.).
  • Experience with Ubuntu or Linux is an advantage. 
  • Experience with web technologies is beneficial. 
  • Proficiency in Microsoft Office, especially PowerPoint. 
  • Ability to direct, edit, and/or produce short informative videos (experience with OBS is a plus).
Work Environment & Requirements:
  • 30-35% regional and international travel.
  • Ability to obtain passports and valid visas for global travel.
  • Typical work schedule from 6am to 3pm at the Kuala Lumpur facility
Our Offer to You
  • 1.5-month yearly bonus 
  • Medical and Dental plan (including dependent) 
  • Life Insurance policy 
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
Postuler maintenant Enregistrer la tâche
Working at Mettler Toledo Video

En savoir plus sur METTLER TOLEDO

Jetez un coup d'œil à une « journée dans la vie » d'un employé de METTLER TOLEDO. Quel que soit l'endroit où vous travaillez dans cette entreprise, l'esprit d'équipe transparaît. METTLER TOLEDO est peut-être exactement là où vous appartenez.

Explore this Location
A Fresh Approach to Lab Automation
Our Innovative Laboratory Solutions
To the Moon and Back - Weighing for NASA
The Sound of Climate Change

Connectons-nous

Rejoignez notre communauté de talents et recevez des mises à jour personnalisées sur nos opportunités.

S’enregistrer

Nous souscrivons au principe de l'égalité d'accès à l'emploi et valorisons la diversité au sein de notre entreprise. Nous prenons en considération l'emploi sans tenir compte de la race, de la couleur, de la religion, du sexe, de l'âge, de l'origine nationale, du handicap, de l'orientation sexuelle, de l'identité de genre, des informations génétiques, du statut d'ancien combattant protégé ou de toute autre classification protégée. Renseignez-vous sur vos droits en matière d'égalité des chances en tant que demandeur en vertu de la loi.

Retrouvez les résultats de notre Index égalité Femmes-Hommes ici.

METTLER TOLEDO s'efforce de rendre www.mt.com accessible à tous les utilisateurs. Si vous souhaitez communiquer avec nous au sujet de l'accessibilité de notre site Web ou si vous avez besoin d'aide pour remplir le processus de demande, veuillez communiquer avec nous à l'adresse Contactez-nous EEO@mt.com.