Service Inside Sales
Location Petaling Jaya, Selangor Date posted March 12, 2025 Job ID 18907- Responsible for Svc/Spare part quotation generation thru campaign run from service sales team and follow up to win order
- Provide support on enquiries related to service order.
- Schedule appointment for service sales team.
- Respond promptly and professionally to inbound inquiries and leads.
- Build rapport and establish a relationship with customers through active listening and effective communication.
- Effectively communicate the value of our services and answer customer questions and objections, utilizing our group tools such as SET.
- Accurately record customer information and sales activity in the CRM system.
- Effectively communicate the value of our services and answer customer questions and objections, utilizing our group tools such as SET
- Collaborate with internal teams to ensure customer satisfaction and service delivery excellence. Focus on the collaboration with Service Filed Sales Representative to help them penetrating their accounts.
- Adhere to company policies, procedures, and ethical standards.
- Responsible to fill up customer - vendor form, code of conduct and form related matter.
- Continuously improve sales skills and product knowledge through training and professional development.
- Assist on Customer Portal registration, renew and upkeep customer portal.
- Good Interpersonal and Verbal/Written Communication skills
- Ability to work in a fast-paced environment and handle high-pressure situations.
- Team player with a positive attitude and a customer-focused mindset.
- Strong organizational and multitasking skills with attention to detail.
- Self/Planning Management
- Diploma or degree holder
- Fresh graduate/with 1 year experience
- Self-starter with a proactive approach
Preferred:
- Prior knowledge in handling Salesforce/SAP CRM platform
- Previous experience in inside sales role/ customer service/support role/ sales support role.
- Proficiency in Excel and data analysis.
- Career Development and Growth
- Work-Life Balance
- Company Culture and Environment
- If you are shortlisted, we will get in touch with you.
Get to Know METTLER TOLEDO
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