Inside Sales Support Specialist
Location Billerica, Massachusetts, United States Date posted October 07, 2026 Job ID 23451 Pay Range 26-30- Partner with Field Sales Representatives to identify opportunities, grow target accounts, and coordinate customer appointments.
- Connect with customers by phone and virtually to understand their needs, explain solutions, and advance sales opportunities.
- Review customer requirements, prepare quotes and proposals, and perform technical order reviews.
- Follow up on open opportunities and coordinate internal resources to resolve customer questions and issues.
- Build knowledge of our Process Analytics products and services to identify opportunities for consumables, accessories, and service.
- Keep CRM records accurate and current and follow company pricing guidelines and sales processes.
- Bachelor’s degree in Business, Marketing, Finance, or a related field preferred; alternatively, at least 3 years of relevant experience or training, or an equivalent combination of education and experience.
- Strong customer service, interpersonal, and written and verbal communication skills.
- Analytical and problem-solving skills, with a proactive approach to resolving issues.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with SAP or another CRM system and Microsoft Office.
- Collaborative mindset, with the ability to work across sales, technical support, service, and operations teams.
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, educational matching gift program, perks and discounts
- Parental and caregiver leave programs
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in precision instrumentation
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards across the Mettler Toledo
- Global recognition for the quality of our products and services
The Process Analytics division within METTLER TOLEDO (www.mt.com/pro) produces analytical measurement solutions for industrial manufacturing processes, allowing manufacturing companies to better control their production through at-line, on-line or in-line analytical measurements. We have over 60 years of experience as a leader in the industry of liquid process analytics and ultrapure water analytics. In addition to water analytics, MTPRO also offers a portfolio of sensors for gas process analytics.
Product applications include:
- Measurement of pH and dissolved oxygen in biopharmaceutical and biotech fermentation processes.
- Measurement of conductivity and pH in a range of chemical applications.
- Measurement of turbidity, CO2 and O2 in beer production.
Our high value products are produced in Billerica, Massachusetts US, Switzerland, and China, and sold by Mettler-Toledo Market Organizations (MOs) worldwide.
Get to Know METTLER TOLEDO
Take a look at a “day in the life” of a METTLER TOLEDO employee. No matter where you work in this company, the team atmosphere comes through. METTLER TOLEDO may be precisely where you belong.
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- Field Application Specialist Billerica, Massachusetts 09/25/2026
- Inside Sales Support Specialist Billerica, Massachusetts 09/29/2026
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