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LabX Technical Support Specialist (1st and 2nd Line Support)

Location Warsaw, Mazovia Date posted March 12, 2025 Job ID 18877
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Our Opening and Your Responsibilities
As a LabX Technical Support Specialist, you will be responsible for supporting European and Asian internal customers (MO's) and external customers (end customers) with LabX software.

Duties and Responsibilities:
  • Provide chat, email and phone support to end-users, sales personnel and other LAB colleagues on LabX Software,
  • Troubleshooting,
  • Installing and updating system,
  • Document and communicate quality issues to the appropriate teams, and facilitate resolutions for our customers,
  • System requirement & instrument connectivity,
  • Creation, extension and maintenance of knowledge database,
  • Creating E-Learnings and videos.
What You Need to Succeed
  • Experience in technical support,
  • Experience working with business customers (Empathy and finding solutions mindset),
  • Active interest in IT and software.
Knowledge of:
  • Windows Server/Client Operating Systems, 
  • Microsoft SQL Server databases,
  • Microsoft Networking Fundamentals,
  • Microsoft Active Directory/LDAP,
  • Cloud-based solutions,
  • Fluent communication in English (oral and written, C1).
Our Offer to You
  • Contract of employment [umowa o pracę] (we want you to join us for the long run :)
  • Annual bonus , 
  • Festive benefits paid in April and December,
  • Flexible working hours, 
  • Hybrid work model (3 days a week from home) , 
  • Medical care with the basic dental package, 
  • Possibility to extend medical care to family members and/or Damian Medical Center, 
  • Life insurance with possible extension for your family members, 
  • Medicover Sport card,
  • Language courses, 
  • Paid employee referral program, 
  • Wellbeing activities* 
  • Space for your initiatives, charity & CSR actions, and improvement ideas, 
  • Supporting your development through a vast training offer , 
  • Discounts for meals and cosmetics at the Poleczki & Platan Business Park, 
  • A diverse and inclusive workplace. 

*We are focusing on entertainment and supporting your physical and mental health – check out
our LinkedIn profile!
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.
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We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Learn your EEO rights as an applicant under the law.

METTLER TOLEDO endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at Contact Us EEO@mt.com.