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Service Coordinator

Location Leicester, England Date posted February 14, 2025 Job ID 18642
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Our Opening and Your Responsibilities
Are you passionate about providing exceptional customer service and ensuring smooth operations? We are looking for a dedicated Service Coordinator to join our team!

Key Responsibilities:

  • Customer Interaction: Manage inbound calls and emails, providing estimates and lead times to ensure high customer service standards.
  • Efficient Call Management: Answer all calls within SLA, aiming for first call resolution.
  • Service Order Management: Track service orders from logging to completion, updating technician schedules and linking repairs to purchase orders.
  • Proactive Communication: Keep customers informed on service order status and spare part delivery.
  • Customer Ownership: Provide a dedicated point of contact for service orders.
  • Scheduling: Proactively schedule planned service orders for timely completion.
What You Need to Succeed
• 5 A-C GCSE's or equivalent
• Solid experience in customer service within a customer facing environment
• Competent with MS office especially Outlook and Excel
• Good verbal and written communication skills

Our Offer to You
What you can expect from us
  • International career development opportunities
  • Part of One Team who thrive from collaboration and drives continuous improvement
  • Supports working families through enhanced family friendly policies and flexible working patterns.
  • Supporting individual learning, development and growth within the Company
  • We encourage work life balance and offer 25 holidays, + Bank Holidays, and rewards length of service as your holiday entitlement increases to a maximum of 29 days once you hit your milestones.
  • Health and Wellbeing of employees is important to us and as such all employees have BUPA healthcare, an EAP service and access to our wellbeing portal. You will join a Trustee based pension scheme and have peace of mind with 4 x life assurance.
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally. Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch by email to ukrecruitment@mt.com so that we can make alternative arrangements for you. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
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We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Learn your EEO rights as an applicant under the law.

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