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Team Leader - Order Management

Location Petaling Jaya, Selangor Publicatiedatum December 02, 2024 Job ID 16139
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Our Opening and Your Responsibilities
  •  Accountable to meet Service Level (e.g.; SLA) and Customer Satisfaction (e.g.; CS index) 
  • Monitoring daily performance of executives 
  • Problem solving to minimize aging transaction and customer dispute 
  • Proactively interface with unit key users to facilitate transaction processing 
  • Monitor team performance and its service quality so to deliver proper coaching and training 
  • Develop initiative aligned with company direction and lead change management of team 
  • Act as a mentor for senior executive who works in different process area o Involve RBO leadership faculty to contribute an entire organization development 
  • Participate in peer coaching with DBS or Unit Key Users to understand each stakeholders

Additional Information:

    Fully working onsite in office (Mon-Fri)
    What You Need to Succeed
    • Having at least 7 years on people management with sizeable team
    • Fluency in English (write/speak) 
    • Qualification in Bachelor's degree 
    • People/Project management experience 
    • 2-3 years SAP order processing experience 
    • Finance or SCM understanding will be merit
    • Flexibility to work odd hours and on public holidays
    • Strong attention to detail
    • High energy and enthusiasm
    • Excellent customer service skills
    Our Offer to You
    • Stable employment conditions based on the contract of employment
    • 1.5 months fixed contractual bonus
    • Medical care with the dental package
    • Life insurance
    About Mettler Toledo
    METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.
    Equal Opportunity Employment
    We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
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