Service Support Coordinator
위치 Royston, 잉글랜드, 영국 등록일 2026년 7월 14일 공고 ID 22592Our Opening and Your Responsibilities
Are you passionate about customer care and technical coordination? As our Service Support Coordinator, you’ll be the trusted link between international customers and our engineering teams for METTLER TOLEDO Safeline X‑ray equipment. You’ll own the entire internal communication lifecycle for inbound service requests—providing clear updates, precise routing, and confident expectation-setting—while managing bills of materials, parts logistics, and specialist engineer deployments to deliver seamless service resolutions.
This is an office based role, at our X-ray Division in Royston. Here, we focus on designing and building advanced X-ray inspection systems used in food, beverage and pharmaceutical industries to help detect contaminants and ensure product quality.
What You'll Do
- Serve as the primary, calm and professional contact for customers reporting faults or service requests across all channels, managing expectations from first report through to resolution.
- Communicate empathetically and clearly with timely, proactive status updates and follow‑up to restore confidence and ensure satisfactory closure.
- Maintain and operate an organised escalation path for complex, urgent, or high-profile customer incidents.
- Maintain and update BOMs, parts lists and service kits for Safeline X‑ray (SLXR) equipment, and issue parts requests while coordinating dispatch and logistics with internal supply chain and depot teams.
- Provide first‑line diagnostic triage to field engineers and customers—collecting key symptoms, error codes and relevant media—and route issues to the right specialists without performing detailed root‑cause analysis.
- Capture customer feedback and provide clear summaries to internal stakeholders to drive improvements in product performance, documentation, and service delivery.
- Suggest workflow and communication improvements that enhance customer satisfaction and team efficiency.
- Collaborate closely with field service teams, supply chain, product quality, and engineering to ensure coordinated and effective customer responses.
- Promote a customer-first mindset across all support touchpoints and represent the customer perspective in internal forums.
What You Need to Succeed
- Experience in a fast-paced customer support or service coordination role.
- Highly organised with strong communication skills is essential.
- Experience working with international customers, ideally within an engineering or manufacturing environment.
- Proven experience managing customer communications end-to-end, including escalation handling and follow-up.
- Results-oriented with a continual improvement mindset.
Our Offer to You
- Comprehensive benefits – including annual bonus scheme, 25 days annual leave + bank holidays
- Strong Work-Life Balance – enhanced policies, focus on employee wellbeing, employee engagement events, early finish on Fridays
- Global Exposure – work with international stakeholders and teams across METTLER TOLEDO's global network
- Inclusive Culture – thrive in an environment that values authenticity, diversity, and inclusion.
- Career Progression – learn from industry experts, enhance existing skills, benefit from our commitment to training and development.
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally. Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch by email to ukrecruitment@mt.com so that we can make alternative arrangements for you. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
METTLER TOLEDO 알아보기
METTLER TOLEDO 직원의 “일상”을 살펴보십시오. 이 회사의 어디에서 일하든 팀 분위기는 그대로 유지됩니다. METTLER TOLEDO는 바로 귀하가 있어야 할 곳 일 수 있습니다.
-
Saved Jobs
Let's Connect
Talent Community에 가입하여 맞춤형 업데이트를 받으십시오.
우리는 기회 균등 고용주이며 회사의 다양성을 소중히 여깁니다. 우리는 인종, 피부색, 종교, 성별, 연령, 출신 국가, 장애, 성적 취향, 성 정체성, 유전 정보, 보호 대상 재향 군인 지위 또는 기타 보호 대상 분류에 관계없이 고용을 고려합니다. 법률에 따라 지원자로서 EEO 권리에 대해 알아보십시오.
METTLER TOLEDO는 모든 사용자가 www.mt.com을 이용할 수 있도록 노력하고 있습니다. 당사 웹사이트의 접근성과 관련하여 당사에 연락하거나 지원 절차를 완료하는 데 도움이 필요한 경우 연락처 EEO@mt.com 로 문의하십시오