Field Service Engineer

位置テキサス州, アメリカ合衆国 掲載日 2026年8月28日 求人ID 22991

Our Opening and Your Responsibilities

Reporting to Field Service Team Leader, this position will be responsible for conducting on-site installations, repairs, preventive maintenance and customer training (hardware, software and limited applications), for assigned instrumentation and supporting Field Service, In-House Repair, Sales, Customer Service and Product Management. The position will represent the Mettler Toledo standard of ‘Trusted Advisor’ to our customers.

Perform on-site installations, repairs, upgrades, and maintenance of assigned AutoChem instrumentation, including but not limited to infrared reaction profiling equipment, laser crystallization monitoring equipment, automated lab reactor and sampling solution systems, proprietary software and associated applications
Establish and maintain the “Trusted Advisor” role for all customer interactions by delivering exceptional customer service, expertise, product positioning, lead generation and training throughout the product lifecycle
Successfully complete advanced and expert level instructor led service product training
Document, communicate and manage customer issues with Sales, Service and Support
Proactively prioritize, schedule, track and execute service assignments to satisfactory completion
Document and report scheduling, utilization and escalation in a timely manner
Feedback non-conformance issues for quality enhancements and technical bulletins
Manage and control field inventory Manage administrative time and deliver required e-work accurately and timely
Quickly escalate ongoing, prolonged field situations to service management
Demonstrates exemplary skills in customer relations and enhance customer satisfaction by providing value-added services (e.g. Equipment Qualification)
Successful service agreement and key account management
Manage all travel and support expense at or below budget
All other duties as assigned

What You Need to Succeed

Associate’s degree in chemistry, Chemical, Electrical, Electronic or Mechanical Engineering, or related field
Minimum 4 years of experience with troubleshooting electronic, electrical, mechanical, and computer systems; or equivalent combination of education, military training, and hands-on experience Job Description
Experience with Infrared, Optics, Lasers, HPLC, GC, Mass Spectrometry, or background in Chemistry or Chemical Engineering is a plus
Excellent customer service and communication skills both oral and written – English required
Valid driver’s license and good driving record
To perform this job successfully, an individual should have knowledge of

Windows-based operating systems
MS Word - Level 1
MS Excel - Level 2
Internet Explorer

Our Offer to You

Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
Tuition reimbursement, perks, and discounts
Parental and caregiver leave programs
All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
Global market strength and worldwide leadership in precision instrumentation
A brand name that is identified worldwide with precision, quality, and innovation
Thousands of patents, design and innovation awards across Mettler Toledo
Global recognition for the quality of our products and services

About Mettler Toledo

Working at METTLER TOLEDO AutoChem Inc. (www.mt.com/autochem) means you are impacting the world in important ways. Our process analytical technology and automated synthesis reactors provide scientists in the pharmaceutical, biotechnology, and chemical industries the information they need to deliver life-changing products. As a strategic business unit within Mettler Toledo, AutoChem develops, manufactures, sells, and services instruments that modernize chemical synthesis, provide insight to every chemical reaction, and provide process knowledge to eliminate scale-up and safety incidents.

Our instruments increase the efficiency and effectiveness of chemists and engineers.
Our products help develop profitable, green, and safe scientific processes.
We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here.

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.

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