Support Engineer Professional

Location コーヤンブットゥール, タミル・ナードゥ州 掲載日 March 12, 2025 求人ID 18867

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Our Opening and Your Responsibilities

In your role as a Support Engineer Professional, you will have the opportunity to:

Provide technical support for assigned applications by doing the troubleshooting
Document the support cases worked on for further analysis purposes
Cooperate with Product Managers on customer support cases
Assist in software products testing
Provide pre-sales support
Support market organisations in customer projects off- and on-site with assigned applications installations (proposing/ designing system architectures, implementation plans, configuration features, validation)
Train market organizations and end-customers
Write technical documentations e.g. knowledge base articles, description of a functionality etc
Create/ adapt training documentation/ video

What You Need to Succeed

Qualifications: Bachelor's degree in Computer Science, Software Development, or related field.

Work Experience: 3 to 4 years of relevant work experience.

Good knowledge of installing/ maintaining software needed for production process.
Good knowledge of root cause analysis and problem solving techniques.
Experience in technical support, engineering or similar.
Broad technical experience (advanced concepts of computer architecture, microservices, network, database, Windows Server OS, virtualizations, web services, load balancers, caching, etc.) in application support of large distributed client-server systems.
Knowledge of setting up/operating container-based systems (Docker or Kubernetes) in a private or public cloud such as Microsoft Azure.
Depending on new technology requirements additional extended IT knowledge required.
Experience in international work environment.
Cross-departmental way of thinking and working, have a high degree of independence and customer orientation, are technically competent and have a friendly demeanor to successfully advise and support demanding customers.
Fluent communication skills in English are required.

Nice to have skill / experience:

ITIL certification - Foundation Level
Good knowledge of validation of computer systems
Experience in laboratory or industrial environment, with knowledge of IT systems in laboratory/ production processes
Experience as field technician in industrial environment

Our Offer to You

Hybrid working model.
Family Mediclaim benefits including parents & Term life insurance Cover.
Wide portfolio of training opportunities including but not limited to Conferences, Workshops, Education reimbursement & Online learning.
A wide range of Career Path to explore based on Individual strengths and aspirations.
Quarterly and Annual awards for outstanding individuals and Quality of Life Improvement Program

We invite you to be part of our ONE TEAM to make the difference…Precisely

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

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