Inside Sales Lead
Location Lutz, Floride Date de publication October 24, 2024 ID de l'offre 17810Our Opening and Your Responsibilities
Mettler-Toledo, LLC is a global supplier of precision instruments with sales and service locations in 37 countries. The Mettler-Toledo Product Inspection Group, consisting of CI-Vision, Hi-Speed and Safeline, is the world’s leading supplier of in-line checkweighers, metal detectors, machine vision systems and x-ray inspection systems. We believe employees are the lifeblood of our company. As we thrive on quality and initiative, we work together in a fast-paced environment striving towards common goals and open to innovation and success. We’d love for you to become part of our growing team!
Role/Purpose:
The Service Telesales Leader is responsible for the daily training and coaching of a team of Telesales Specialists. In this role, the candidate is also responsible for: Assuring the success of telesales functions, including outbound call campaigns, campaign timing, incoming lead responsiveness, pipeline management, and data entry accuracy; creating and supporting the team to meet or exceed performance targets that drive the service business strategy; maintaining and communicating monthly reporting; and occasional project management as needed.
Essential Duties and Responsibilities:
- Employee leadership and development:
- Resource management – coordinate with Contract Manager time off request with the goal of ensuring adequate coverage to sustain KPIs
- Schedule and lead regular team meetings
- Schedule and lead regular one on one meetings with team members
- Participate in hiring process
- Coach based on quality assurance feedback
- Direct and manage team priorities to ensure critical tasks are performed in a timely and efficient manner which includes the following:
- Proactively employing professional selling skills in the pursuit of new service business, and accurately managing and recording data generated from these efforts
- Manage incoming calls from customers related to our service solutions and activity follow-ups in a timely fashion
- Execute and track outbound activities on assigned campaign lists with a purpose of new service revenue growth
- Provide customers with complete solutions and collaborate with the field, when necessary, for service inquiries; includes recommending the appropriate services to meet the customer’s specifications, preparing formal quotations, and following up accordingly with the goal of closing the transactional sale
- Qualify Service Sales leads by assessing need, budget, and buying authority. Obtain basic qualifying information including (but not limited to) timeframe for purchase, decision maker(s), budget, influencing factors, and next step in the sales process
- Effective nurturing of leads received which will ultimately drive the close of the sale for a new service contract
- Execute effective pipeline management on all opportunities by demonstrating consistent follow-up and timely closure based on customer feedback
- Monitor telesales specialist phone interaction with customers and others to validate the quality of the sales process to assure the consistency of verbal delivery and the ability to provide coaching when necessary
- Provide support to product sales teams for SSPOS, including training material and coaching
- Ensure customer escalations are resolved. This involves identifying the root cause and working collaboratively with other departments within PI-US to develop corrective actions and process improvements
- Ensure that department operating procedures are being followed and that said procedures are consistent with company goals and objectives.
- Develop and/or revise and implement work procedures where deficiencies exist
- Promote teamwork throughout cross-functional teams
- Work on special projects as needed
- Other duties as assigned
What You Need to Succeed
Required Knowledge, Skills and Abilities:
- Excellent organizational skills, efficient, detail-oriented and customer focused
- Exceptional time management skills, ability to multi-task projects and process improvements while managing day to day activities within respective teams
- Must be able to communicate with senior management on processes or customer issues
- Must communicate both verbally and in writing throughout the organization in a clear and concise way to ensure that customers' expectations are understood
- Strong ability to interface with other departments and teams in a professional and cooperative manner
- Strong customer service, analytical, and reasoning skills.
- Experience in handling customer escalations (and speaking with customers via phone/email)
- Must be a self-starter who will identify problems and initiate corrective actions without specific direction from supervisor
Minimum Education / Experience Required:
- A bachelor's degree is preferred; or an associate’s degree with two to three years of any combination of customer service, sales, or marketing related experience; or five or more years of any combination of customer service, sales, and/or marketing experience
- Inbound or outbound call center experience, and teleselling skills training, are pluses
- Previous leadership experience is desired
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.
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- Project Manager, Vision Sales Lutz, Floride 09/11/2024
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