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Complaint Specialist with English

Location Varsovia, Voivodato de Mazovia Fecha de publicación October 23, 2024 ID de la oferta 17696
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Our Opening and Your Responsibilities
Due to expansion and growth of our team we are looking for a new person who will join our Complaint Team! 

Your tasks:
  • Process service orders, control quality and completeness of reports delivered by technicians,
  • Invoice of services, repairs and installations, ensure timely and accurate billing to customers,
  • Manage customer data, update data in the system based on information delivered by technicians or customers,
  • Manage service contract,
  • Handling customer inquiries,
  • Processing customer complaints (controlling quality of the created invoices and completeness of reports delivered by technicians, checking the correctness of the issued documents, issuing relevant corrections),
  • Cooperation with business partners in countries supported by the team,
  • Ensure complete and timely electronic archiving all relevant documents
What You Need to Succeed
  • Very good knowledge of English,
  • Well-developed MS Office skills, 
  • Quick perception, excellent attention to detail,
  • Focus on time frames,
  • Ability to work according to clearly defined rules,
  • 2-3 years' professional experience in similar positions, (would be an asset).
Our Offer to You
  • Contract of employment [umowa o pracę] (we want you to join us for the long run :)
  • Annual bonus , 
  • Festive benefits paid in April and December,
  • Flexible working hours, 
  • Hybrid work model (3 days a week from home) , 
  • Medical care with the basic dental package, 
  • Possibility to extend medical care to family members and/or Damian Medical Center, 
  • Life insurance with possible extension for your family members, 
  • Medicover Sport card,
  • Language courses, 
  • Paid employee referral program, 
  • Wellbeing activities* 
  • Space for your initiatives, charity & CSR actions, and improvement ideas, 
  • Supporting your development through a vast training offer , 
  • Discounts for meals and cosmetics at the Poleczki & Platan Business Park, 
  • A diverse and inclusive workplace. 

*We are focusing on entertainment and supporting your physical and mental health – check out
our LinkedIn profile!
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.
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Somos una empresa que ofrece igualdad de oportunidades y valoramos la diversidad en nuestra empresa. Damos consideración para el empleo sin distinción de raza, color, religión, sexo, edad, origen nacional, discapacidad, orientación sexual, identidad de género, información genética, estado de veterano protegido o cualquier otra clasificación protegida. Conoce Tus derechos de EEO como solicitante según la ley.

METTLER TOLEDO se esfuerza por hacer que www.mt.com sea accesible para todos y cada uno de los usuarios. Si deseas ponerse en contacto con nosotros en relación con la accesibilidad de nuestro sitio web o necesitas ayuda para completar el proceso de solicitud, ponte en contacto con nosotros en esta dirección de correo electrónico EEO@mt.com.