23578-桌面支持工程师
Ubicación Changzhou, Jiangsu Sheng, China Fecha de publicación 10 noviembre 2026 ID de la oferta 23578- Provide L1/L2 technical support to local employees through phone, email, Microsoft Teams, enterprise messaging platforms, and IT service management systems.
- Troubleshoot and support Windows, macOS, iOS devices, including installation, configuration, maintenance, and issue resolution.
- Provide technical support for Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, Microsoft Office, and related services.
- Manage and troubleshoot user accounts and access-related issues, including Active Directory, Microsoft Entra ID, MFA, Intune, and local license management.
- Troubleshoot basic network connectivity issues involving LAN, Wi-Fi, VPN, TCP/IP, and escalate complex issues to the appropriate infrastructure or network teams.
- Support corporate PCs, laptops, printers, mobile devices, conference-room equipment, video conferencing systems, and other workplace IT technologies.
- Manage, document, categorize, escalate, and resolve incidents and service requests in accordance with ITIL and ITSM processes and SLA requirements.
- Analyze recurring technical issues and develop Knowledge Base articles and troubleshooting guides to improve First Contact Resolution and overall service quality.
- Support global IT projects, including hardware refreshes, software deployments, Windows upgrades, Microsoft 365 migrations, endpoint management, and security initiatives.
- Collaborate with Global client teams to provide and support users in client application side.
- Education
- Bachelor’s degree or equivalent education in Information Technology, Computer Science, Networking, or a related field.
- Working experiences
- Previous experience working in a multinational corporation or global enterprise IT environment.
- 3+ years of experience in IT Helpdesk, Desktop Support, or a similar enterprise IT support role.
- Strong knowledge of Windows 10/11 and practical experience supporting macOS environments.
- Hands-on experience with Microsoft 365, Microsoft Office, Outlook, Teams, OneDrive, and SharePoint.
- Experience with Active Directory and Intune including user, group, access, and account administration.
- Solid understanding of basic networking concepts, including TCP/IP, DNS, DHCP, VPN, LAN, and Wi-Fi.
- Experience troubleshooting PCs, laptops, printers, mobile devices, and meeting-room/conferencing equipment.
- Experience using ITSM/ticketing platforms, such as ServiceNow Management or similar systems.
- Strong troubleshooting, analytical, customer-service, and communication skills.
- Ability to manage incidents, service requests, problems, and changes according to established SLA and ITSM procedures.
- Strong English communication skills, with the ability to communicate effectively with international users and global IT teams.
- Professional skills
- Experience with Microsoft Intune, Intune, and Windows Autopilot.
- Knowledge of SCCM/Intune, endpoint software deployment, and Windows imaging/deployment.
- Experience with Microsoft Entra ID, Conditional Access, MFA, and identity management.
- ITIL Foundation certification.
- Experience with ServiceNow or enterprise ITSM processes.
- Knowledge of Azure, Microsoft 365 administration, and endpoint security.
- Basic PowerShell scripting skills are a plus.
- 有竞争力的薪酬福利
- 国际化的工作环境与多元化团队氛围
- 在世界领先的公司尝试有趣并具有挑战性的工作
- 完善的培训与职业体系
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