23578-桌面支持工程师
位置 常州市, Jiangsu Sheng, 中国 掲載日 2026年11月10日 求人ID 23578您的工作职责
- Provide L1/L2 technical support to local employees through phone, email, Microsoft Teams, enterprise messaging platforms, and IT service management systems.
- Troubleshoot and support Windows, macOS, iOS devices, including installation, configuration, maintenance, and issue resolution.
- Provide technical support for Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, Microsoft Office, and related services.
- Manage and troubleshoot user accounts and access-related issues, including Active Directory, Microsoft Entra ID, MFA, Intune, and local license management.
- Troubleshoot basic network connectivity issues involving LAN, Wi-Fi, VPN, TCP/IP, and escalate complex issues to the appropriate infrastructure or network teams.
- Support corporate PCs, laptops, printers, mobile devices, conference-room equipment, video conferencing systems, and other workplace IT technologies.
- Manage, document, categorize, escalate, and resolve incidents and service requests in accordance with ITIL and ITSM processes and SLA requirements.
- Analyze recurring technical issues and develop Knowledge Base articles and troubleshooting guides to improve First Contact Resolution and overall service quality.
- Support global IT projects, including hardware refreshes, software deployments, Windows upgrades, Microsoft 365 migrations, endpoint management, and security initiatives.
- Collaborate with Global client teams to provide and support users in client application side.
您的成功要素
- Education
- Bachelor’s degree or equivalent education in Information Technology, Computer Science, Networking, or a related field.
- Working experiences
- Previous experience working in a multinational corporation or global enterprise IT environment.
- 3+ years of experience in IT Helpdesk, Desktop Support, or a similar enterprise IT support role.
- Strong knowledge of Windows 10/11 and practical experience supporting macOS environments.
- Hands-on experience with Microsoft 365, Microsoft Office, Outlook, Teams, OneDrive, and SharePoint.
- Experience with Active Directory and Intune including user, group, access, and account administration.
- Solid understanding of basic networking concepts, including TCP/IP, DNS, DHCP, VPN, LAN, and Wi-Fi.
- Experience troubleshooting PCs, laptops, printers, mobile devices, and meeting-room/conferencing equipment.
- Experience using ITSM/ticketing platforms, such as ServiceNow Management or similar systems.
- Strong troubleshooting, analytical, customer-service, and communication skills.
- Ability to manage incidents, service requests, problems, and changes according to established SLA and ITSM procedures.
- Strong English communication skills, with the ability to communicate effectively with international users and global IT teams.
- Professional skills
- Experience with Microsoft Intune, Intune, and Windows Autopilot.
- Knowledge of SCCM/Intune, endpoint software deployment, and Windows imaging/deployment.
- Experience with Microsoft Entra ID, Conditional Access, MFA, and identity management.
- ITIL Foundation certification.
- Experience with ServiceNow or enterprise ITSM processes.
- Knowledge of Azure, Microsoft 365 administration, and endpoint security.
- Basic PowerShell scripting skills are a plus.
我们给您提供
- 有竞争力的薪酬福利
- 国际化的工作环境与多元化团队氛围
- 在世界领先的公司尝试有趣并具有挑战性的工作
- 完善的培训与职业体系
关于梅特勒托利多
梅特勒托利多是全球领先的精密仪器及衡器制造商与服务提供商，产品应用于实验室、制造商和零售服务业。
平等就业机会
我们从各个方面在全球范围内推进平等机会以及提升我们团队价值观的多样性，如从业背景、专业领域、性别和种族方面。想了解更多关于我们的可持续发展、多样性和平等机会，请登陆这里。
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