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Service Scheduler/Dispatcher

Location Petaling Jaya, Selangor, Malaysia Date posted May 18, 2026 Job ID 22098
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Our Opening and Your Responsibilities
  • Schedule and dispatch service technicians to customer locations based on priority, urgency, and technician availability
  • Monitor and track the status of service orders to ensure timely completion and customer satisfaction
  • Communicate effectively with customers to provide updates on service order status and address any concerns or questions
  • Optimizing available field service resources by assigning service assignments to technician dashboard
  • Follow up on open orders (RFS status) for unplanned service order and (incomplete status) for all type of service orders
  • Coordinate with SCM for part transfer request to right tech location and ensure part consumed by tech in DSM
  • Managing job loading, productivity and workload distribution across Field Service Technicians which maximise field force efficiency
  • Collaborate with Field Service tech and scheduler to ensure route optimization/planning reducing technician’s windshield to wrench ratio
  • Adhering to SLA and response time as per service contract agreement
  • Handle emergency service requests and resolve scheduling conflicts as they arise
  • Provide exceptional customer service and support to both internal and external stakeholders
  • Backup team member on Planned service job scheduling in their absence
What You Need to Succeed
Mandatory:
  • Diploma or degree holder
  • Fresh graduate/with experience
  • Self-starter with a proactive approach
Preferred:
  • Prior knowledge in handling Salesforce/SAP CRM platform
  • Previous experience in dispatch, logistics or a customer service role preferred
Our Offer to You
  • Fixed 1.5-month contractual bonus
  • Medical Insurance, Dental and Other allowances
  • Career growth
  • Work with a good team
  • Skills development
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
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We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Learn your EEO rights as an applicant under the law.

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