Team Leader in Service Administration
Location Warsaw, Mazovia Date posted August 07, 2024 Job ID 16955Our Opening and Your Responsibilities
Due to the growth of our Service Administration team, we are looking for a new Team Leader.
Person in that role will be responsible for leading the team and cooperation with stakeholders from different countries on all levels of the organization.
Person in that role will be responsible for leading the team and cooperation with stakeholders from different countries on all levels of the organization.
Your tasks:
- Lead a service administration team of 10+ direct reports responsible for one of the process areas.
- Hire, train, motivate and develop team members, including setting goals, measuring and documenting performance.
- Ensure high quality and timeliness of the tasks delivered by the team.
- Monitor team performance, productivity and quality, take improvement actions if required
- Assure right back-up structure, create and keep up-to-date documentation for all processes assigned to the team
- Ensure that work in the team is evenly distributed (well trained, clear guidelines)
- High quality reporting on workload and operational problems, proactive approach to problem solving
- Build and maintain strong relationships with the stakeholders
- Prepare statistics and reports related to service administration
- Support and contribute to ongoing improvement of internal procedures and methods of work
What You Need to Succeed
- At least 1 year of experience in a similar position (leading a team).
- Fluency in English - C1 level .
- Knowledge of SAP or other ERP system,
- Excellent communication skills.
- Ability to motivate teams and ensure high performance.
- Quick perception and attention to detail .
- High customer orientation and focus on service quality.
- Experience in an international work environment, preferably in SSC/BPO organization, with back-office processes
Our Offer to You
- Contract of employment - umowa o pracę (we want you to join us for a long run ;))
- Possibility to work in an international environment with a multicultural team,
- Annual bonus,
- Hybrid work model,
- Medicover medical care with basic dental package,
- Possibility to extend medical care to the Damian Medical Center,
- Possibility to extend medical care to family members,
- Life insurance with possible extension for your family members,
- Festive benefits paid in April and December,
- Medicover sport card,
- Language courses,
- Paid employee referral program,
- Wellbeing activities*
- Fruity Wednesdays,
- Cultural events for employees and families,
- Space for your initiatives, charity & CSR actions,
- Supporting your development through a vast training offer,
- Discounts for meals and beauty products at the our Business Park,
- Diverse and inclusive workplace.
*We are focusing on entertainment and supporting your physical and mental health – check out our LinkedIn profile!
About Mettler Toledo
METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.
Get to Know METTLER TOLEDO
Take a look at a “day in the life” of a METTLER TOLEDO employee. No matter where you work in this company, the team atmosphere comes through. METTLER TOLEDO may be precisely where you belong.
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We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Learn your EEO rights as an applicant under the law.
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