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Customer Service Agent (Export Specialist) with English

Location Warsaw, Mazovia Date posted September 10, 2024 Job ID 17292
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Our Opening and Your Responsibilities
If you: 
  • are looking for dynamic job in which you will need to use your multitasking and investigative skills  
  • are proficient in English  
  • are eager to work with export documents, processes and procedures ✈️ 
We invite you to join our Team!

Your tasks: 
  • Providing Support (logistics issues) for Customers in Middle East and Africa (MEA) region. 
  • Managing customers' orders and assisting customers in providing the most current shipping status on existing orders. 
  • Export documentation processing.
  • Resolving product or service problems by clarifying the customer's complaint (investigating the cause of the problem, selecting and explaining the best solution to solve the problem). 
  • Ensuring and providing quality service to both internal and external customers. 
  • Arranging of pick-up/transfer of cargo with logistics providers. 
  • Cooperation with Customers, Financial Dept., Logistics Dept., and Dealer Managers about the conditions of orders and shipments to MEA region. 
  • Improvement of the Service Level for MEA customers by collecting and analyzing customer information.
What You Need to Succeed
  • Previous experience in international trade (Payment conditions, Incoterms, etc.),
  • Proficiency in English (both spoken and written), 
  • Customer Service orientation and good communication skills, 
  • Quality focus and problem-solving skills.
Our Offer to You
  • Contract of employment [umowa o pracę] (we want you to join us for the long run :)
  • Annual bonus , 
  • Festive benefits paid in April and December,
  • Flexible working hours, 
  • Hybrid work model (3 days a week from home) , 
  • Medical care with the basic dental package, 
  • Possibility to extend medical care to family members and/or Damian Medical Center, 
  • Life insurance with possible extension for your family members, 
  • Medicover Sport card,
  • Language courses, 
  • Paid employee referral program, 
  • Wellbeing activities* 
  • Space for your initiatives, charity & CSR actions, and improvement ideas, 
  • Supporting your development through a vast training offer , 
  • Discounts for meals and cosmetics at the Poleczki & Platan Business Park, 
  • A diverse and inclusive workplace. 

*We are focusing on entertainment and supporting your physical and mental health – check out
our LinkedIn profile!
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.
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We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Learn your EEO rights as an applicant under the law.

METTLER TOLEDO endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at Contact Us EEO@mt.com.