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Senior Customer Support Specialist

Location Warsaw, Mazovia Date posted April 29, 2024 Job ID 16290
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Our Opening and Your Responsibilities

As a Senior Customer Support Specialist you will be responsible for supporting US and Canadian market by processing orders, monitoring and ensuring all orders are processed by team members accurately and efficiently, as well as, providing excellent customer service to our clients. You will also be responsible for training and mentoring team members and generating reports to the manager.

Due to supporting US and Canadian market, you will work 100% remotely (AFTER THE INTRODUCTORY PERIOD) and working hours will cover: 13:15-21:30 (UCT+2).

Your responsibilities;

  • Ensure that orders are processed accurately and efficiently by team members,
  • Train and mentor team members as needed,
  • Assist in entering customer orders accurately and efficiently into the system,
  • Processes pre-authorization of credit card charges,
  • Identify and recommend process improvements to increase efficiency and accuracy,
  • Backup for on-line order distribution (partnershop),
  • Process Quotes, complaints, goods return, and credits,
  • Providing support for Customers by emails and phone to all inquiries in the areas of pricing, product availability, basic product specifications, complaints, parts identification, order status, sales leads,
  • Work closely with our sales and logistics teams to ensure timely and accurate order fulfillment.

What You Need to Succeed
  • Min. 2 years of experience in a Customer Service role or in a similar one, 
  • Proficient English skills (speaking and writing),
  • Multitasking skills, 
  • Well-developed mentoring skills, 
  • Excellent data entry skills and attention to detail,
  • SAP knowledge would be an asset,
  • Knowledge of the US market would be an asset.
Our Offer to You
  • Stable employment conditions based on the contract of employment,
  • Annual bonus,
  • Medicover medical care with basic dental package,
  • Life insurance with possible extension for your family members,
  • Festive benefits paid in April and December,
  • Medicover sport card,
  • Language courses,
  • Cultural events for employees and families,
  • Space for your initiatives, charity & CSR actions,
  • Discounts for meals and beauty products at the our Business Park,
  • Diverse and inclusive workplace.
About Mettler Toledo
METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.
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We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Learn your EEO rights as an applicant under the law.

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