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Complaint Specialist with English

Location Warsaw, Mazovia Date posted October 23, 2024 Job ID 17696
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Our Opening and Your Responsibilities
Due to expansion and growth of our team we are looking for a new person who will join our Complaint Team! 

Your tasks:
  • Process service orders, control quality and completeness of reports delivered by technicians,
  • Invoice of services, repairs and installations, ensure timely and accurate billing to customers,
  • Manage customer data, update data in the system based on information delivered by technicians or customers,
  • Manage service contract,
  • Handling customer inquiries,
  • Processing customer complaints (controlling quality of the created invoices and completeness of reports delivered by technicians, checking the correctness of the issued documents, issuing relevant corrections),
  • Cooperation with business partners in countries supported by the team,
  • Ensure complete and timely electronic archiving all relevant documents
What You Need to Succeed
  • Very good knowledge of English,
  • Well-developed MS Office skills, 
  • Quick perception, excellent attention to detail,
  • Focus on time frames,
  • Ability to work according to clearly defined rules,
  • 2-3 years' professional experience in similar positions, (would be an asset).
Our Offer to You
  • Contract of employment [umowa o pracę] (we want you to join us for the long run :)
  • Annual bonus , 
  • Festive benefits paid in April and December,
  • Flexible working hours, 
  • Hybrid work model (3 days a week from home) , 
  • Medical care with the basic dental package, 
  • Possibility to extend medical care to family members and/or Damian Medical Center, 
  • Life insurance with possible extension for your family members, 
  • Medicover Sport card,
  • Language courses, 
  • Paid employee referral program, 
  • Wellbeing activities* 
  • Space for your initiatives, charity & CSR actions, and improvement ideas, 
  • Supporting your development through a vast training offer , 
  • Discounts for meals and cosmetics at the Poleczki & Platan Business Park, 
  • A diverse and inclusive workplace. 

*We are focusing on entertainment and supporting your physical and mental health – check out
our LinkedIn profile!
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.
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We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Learn your EEO rights as an applicant under the law.

METTLER TOLEDO endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at Contact Us EEO@mt.com.