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Service Team Leader

Location Singapore, Singapore Date posted April 24, 2024 Job ID 16282
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Our Opening and Your Responsibilities
  • KEY RESPONSIBILITIES:
  • Supervise a team of engineers and technicians.
  • To liaise with all departments on service-related matters.
  • Implement new service procedures/workflow or revise existing one for his team.
  • To liaise with factory for quick technical support.
  • Set up standard and special purpose measurement equipment in customers' facilities.
  • Support department growth initiatives and company goals.
  • Provide guidance and support to service team members/sales for on-site activities.
  • Familiar with international standard for calibration, GMP and SAC SINGLAS calibration scheme.
  • Be the SAC approved signatory for calibration report for IND scales.
  • Support and advise project/application team for new installation project in customers' facilities. 
  • Attend to important/critical breakdown with sales/technician and provide root cause analysis/evaluation report whenever is necessary. Propose/advise the action plan for efficient and effective resolution.
What You Need to Succeed
  • REQUIREMENT
  • A good engineering degree in Electrical & Electronics, Mechanical or Mechatronics; or equivalent combination of education and experience.
  • A team player, meticulous and organized with at least 3 years of supervisory experience on field service team.
  • Fair knowledge in weighing modules, tank scale, platform scale and weighbridge would be an advantage. 
  • Possesses a valid class 3 driving license would be preferred.
  • Possesses BizSAFE level 2 certification and are familiar with the safety requirement in a production environment.
  • Experienced in conducting toolbox meeting and preparing risk assessment document and method statement.
  • Excellent communication skills   
Our Offer to You
About Mettler Toledo
METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
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