Service Sales Manager
Location Petaling Jaya, Selangor, Malaysia Date posted November 10, 2026 Job ID 23798Our Opening and Your Responsibilities
- Implement comprehensive service sales and marketing strategies for the unit to sell service for its installed base.
- Manage a team of service sales and marketing professionals, setting sales goals, providing training and support, and ensuring the team meets its targets. The team includes field sales engineers, telesales, inside sales and contract renewal telesales.
- Collaborate with Global Service and other group functions as well as other departments to ensure effective communication and coordination of Service Sales and Marketing activities.
- Monitor and analyze service sales metrics to identify areas for improvement and implement corrective actions as necessary.
- Utilize existing reports on Service Sales and Marketing activities and performance and report to the senior management team.
- Where necessary, able to analyze data from Business Intelligence reports, including installed base, sales territories, pipeline management and sales activities.
- Support and drive the sales of Service via the product sales channels.
- Build and maintain strong relationships with key customers and stakeholders, understanding their needs and ensuring their satisfaction.
- Stay informed about market trends, customer preferences, and competitive landscape to continuously refine and optimize service sales and marketing strategies.
- Adhere to the METTLER TOLEDO Service brand.
What You Need to Succeed
Mandatory
- Bachelor's degree in Business Administration, Marketing or any related field including science, technology, engineering,
- 6+ years of experience in Service Sales and Marketing, preferably in a technical or engineering environment.
- Proven project management skills and ability to execute marketing initiatives.
- Proficient in CRM systems such as Salesforce or SAP.
- Excellent communication, presentation, negotiation and interpersonal skills.
- Customer-focused mindset, ability to build lasting relationships.
- Proficient in Microsoft Office, in particular PowerPoint and Excel.
- Ability to work independently in a fast-paced environment and manage multiple priorities.
- Ability to manage Service Sales Organization with proven leadership skills.
- Highly motivated & result driven.
- Data driven and analytical decision-making
- Value Selling (Transformational)
- Negotiation & Closing Skills (Good business acumen)
- Networking upwards
- Strong influencing skills
- Knowledge in productivity, quality/compliance and digitalization/automation topics
Our Offer to You
- Fixed 1.5-month contractual bonus
- Medical Insurance, Dental and Other allowances
- Career growth
- Work with a good team
- Skills development
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
Get to Know METTLER TOLEDO
Take a look at a “day in the life” of a METTLER TOLEDO employee. No matter where you work in this company, the team atmosphere comes through. METTLER TOLEDO may be precisely where you belong.
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We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Learn your EEO rights as an applicant under the law.
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