Product Project Coordinator
Location Ontario, Canada Date posted July 24, 2026 Job ID 22758Our Opening and Your Responsibilities
METTLER TOLEDO RECLAIM is a rapid response third-party product inspection company that specializes in creating customized inspection solutions for customers with inventories suspected of containing foreign materials and product defects. Our industry-leading X-ray detection technology, combined with proven data capture/reporting, and immediate response practices, allows us to supply quality inspection services to our customer base across North America. Regionally rapid deployment of mobile inspection equipment with highly trained and qualified personnel to customer sites for inspection applications allows our customers to reduce costs of reinspection and maintain control within their internal food safety program.
The Product Project Coordinator is responsible for supporting the commercial and operational activities of the X-ray Reclaim business by coordinating customer inquiries, quotations, contracts, project documentation, customer onboarding, reporting, and administrative processes. Serving as a key liaison between customers, sales, operations, and finance teams, the Product Project Coordinator ensures timely and accurate execution of all sales support activities while maintaining a high level of customer service.
The Product Project Coordinator plays a critical role in supporting revenue growth by managing lead and opportunity administration, preparing proposals and service agreements, maintaining CRM and sales records, coordinating project documentation, and assisting with customer communications throughout the sales and project lifecycle. This position helps ensure that customer requests are processed efficiently, information is accurately maintained, and commercial activities are executed in accordance with X-ray Reclaim procedures and business objectives.
The role requires exceptional organizational skills, attention to detail, professionalism, and the ability to work effectively in a fast-paced environment supporting both emergency response projects and strategic business development initiatives. What you will do
- Serve as the primary administrative support resource for X-ray Reclaim sales, operations, and customer service activities in a fast-paced, global environment.
- Act as a central coordination point for customer inquiries, service requests, and lead opportunities, ensuring timely tracking, prioritization, and follow-through.
- Prepare, distribute or follow-up quotations, proposals, service agreements, contracts, purchase orders, and supporting commercial documentation with a high degree of accuracy.
- Coordinate customer onboarding activities, including vendor registrations, confidentiality agreements, insurance documentation, and compliance requirements.
- Maintain CRM systems, sales pipelines, customer records, project files, and commercial databases to ensure data accuracy, integrity, and real-time accessibility.
- Support the preparation and distribution of Inspection Studies, validation reports, project reports, customer presentations, and sales materials.
- Assist with complex scheduling activities between customers, Operations Management, Inspection Officers, and field personnel ensuring alignment and efficient resource utilization.
- Assist with project setup, including work orders, project documentation packages, and facilitating internal and external communications.
- Proactively monitor quotation, proposal, and contract status to ensure timely customer follow-up, approvals, and conversion to booked business. Generate routine sales, operational, and business performance reports for management review.
- Coordinate invoicing support activities, including verification of project documentation, purchase orders, billing requirements, and customer records.
- Support business development initiatives, customer outreach campaigns, trade shows, customer presentations, and lead generation activities.
- Maintain document control and filing systems for customer contracts, inspection reports, validation studies, and operational records.
- Communicate professionally with customers, suppliers, contractors, and internal stakeholders to ensure a high level of customer satisfaction.
- Identify and drive continuous improvement opportunities in administrative processes, reporting accuracy, workflow efficiency, and customer responsiveness. Safeguard confidential customer, operational, financial, and proprietary business information in accordance with company policies and global data protection standards. Support cross-functional collaboration and contribute to a scalable administrative infrastructure that supports business growth
- Perform other duties and responsibilities as assigned by management.
What You Need to Succeed
- Exceptional organizational skills with the ability to manage multiple priorities, deadlines, and customer requests in a fast-paced environment.
- Strong attention to detail and commitment to accuracy in quotations, contracts, reports, customer records, and administrative documentation.
- Excellent verbal and written communication skills with the ability to interact professionally with customers, suppliers, management, and operational personnel.
- Strong customer-service orientation and a commitment to delivering a positive customer experience.
- Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams.
- Experience working with CRM systems, ERP systems, cloud-based storage platforms, and business reporting tools.
- Ability to work independently while also collaborating effectively within a cross-functional team environment.
- Strong problem-solving skills and the ability to exercise sound judgment when managing customer requests and administrative challenges.
- High levels of professionalism, integrity, discretion, and accountability.
- Ability to adapt to changing priorities and support emergency-response activities associated with foreign material incident response projects.
- Strong time-management skills with the ability to coordinate multiple activities while maintaining accuracy and responsiveness.
- Ability to analyze information, prepare reports, track key performance metrics, and maintain accurate business records.
- A continuous improvement mindset with a focus on efficiency, process improvement, and customer satisfaction.
- Experience in customer service, sales administration, project coordination, logistics, operations support, or business administration is preferred.
- Post-secondary education in Business Administration, Sales, Marketing, Operations, Supply Chain, or a related field is preferred; equivalent combinations of education and experience will be considered.
- Experience supporting food manufacturing, industrial equipment, technical services, logistics, or field service organizations is considered a strong asset
Travel
- Primarily office-based role supporting commercial, operational, and administrative functions
- Frequent interaction with customers, sales, operations, finance, logistics, and management via phone, email, video, and in-person
- Work breakdown: ~80% office work, 15% standing/walking, 5% light lifting, filing, or material handling
- Requires ability to manage multiple priorities in a fast-paced environment with strong accuracy, professionalism, and customer focus
- Limited travel required for customer visits, trade shows, sales meetings, training, and company events
- Occasional site visits to customer locations, inspection facilities, and distribution centers
- Must have a valid driver’s license and ability to travel as needed
- Overnight travel is infrequent but may be required periodically
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.
Get to Know METTLER TOLEDO
Take a look at a “day in the life” of a METTLER TOLEDO employee. No matter where you work in this company, the team atmosphere comes through. METTLER TOLEDO may be precisely where you belong.
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We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Learn your EEO rights as an applicant under the law.
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