Contract Manager
Location Lutz, Florida, United States Date posted May 12, 2025 Job ID 19382Our Opening and Your Responsibilities
Mettler-Toledo, LLC is a global supplier of precision instruments with sales and service locations in 37 countries. The Mettler-Toledo Product Inspection Group, consisting of CI-Vision, Hi-Speed and Safeline, is the world’s leading supplier of in-line checkweighers, metal detectors, machine vision systems and x-ray inspection systems. We believe employees are the lifeblood of our company. As we thrive on quality and initiative, we work together in a fast-paced environment striving towards common goals and open to innovation and success. We’d love for you to become part of our growing team!
Role/Purpose:
This position is directly responsible for leading, coaching, and directing the Field Service Sales, the Telesales and the renewal teams, and their activities required to develop and grow the service revenue and profit for the company across all strategic business units within the Product Inspection marketing organization. The teams are tasked with specific attention to growth in service contracts.
This sales manager position plays a key role in developing and executing the strategy for achieving the total service contract revenue, margin, and profit targets for the Field Service Sales, the Telesales and renewal teams. It is also expected that this person will demonstrate strong leadership in the cooperative efforts to enhance the SSPOS service offering understanding with the product sales teams and further collaboration with Service Operations teams in the same market area.
Essential Duties and Responsibilities:
- Employee leadership and development:
- Resource management – coordinate requests for time off with the goal of ensuring adequate coverage to sustain KPIs
- Time reporting for payroll
- Schedule and lead regular team meetings
- Participate in hiring process
- Create and deliver mid-year and annual performance evaluations
- Implement quality/compliance verification program to ensure processes are producing the desired results; identify opportunities for process improvement, and additional training
- Direct and manage team priorities to ensure critical tasks are performed in a timely and efficient manner which includes the following:
- Understands company strategic growth objectives and aligns local initiatives for progress on these key targets. Provides critical local feedback to initiatives and removes barriers for execution.
- Participates in the development of the Service Marketing plan in conjunction with the Head of Service. Helps identify the requirements for new markets, products, and opportunities and develops strategies/programs to address the agreed upon opportunities.
- Proactively employing professional selling skills in the pursuit of new service business and upsell existing contract, and accurately managing and recording data generated from these efforts
- Execute and track outbound activities on assigned campaign lists or proactive assigned account penetration with a purpose of new service revenue growth.
- Manage the qualification of Service Sales leads by assessing need, budget, and buying authority. Obtain basic qualifying information including (but not limited to) time-frame for purchase, decision maker(s), budget, influencing factors, and next step in the sales process
- Provide customers with complete solutions and collaborate with the field when necessary, for service inquiries; includes recommending the appropriate services to meet the customer’s specifications, preparing formal quotations, and following up accordingly with the goal of closing the transactional sale
- Execute effective pipeline management on all opportunities by demonstrating consistent follow-up and timely closure based on customer feedback
- Direct and manage team priorities in Contract Management activities to ensure contracts are renewed and critical tasks are performed in a timely and efficient manner
- Maintain accurate standard work instructions to be used for training and quality/compliance verification
- Assist in the development of key service strategies, plans, and objectives to achieve growth targets
- Development of KPI's and milestones with necessary reporting to track results
- Provide transparency on unprofitable contracts and work collaboratively with field leaders to identify opportunities
- Actively participate with field managers and sales representatives in new and existing contract presentations and negotiations to ensure commercial terms and conditions are in accordance with company policy
- Assist Sales Teams in the development of innovative customer presentations and offerings, focusing on ROI and unique features which emphasize MT competitive position.
- Manage all field sales activity to achieve the maximum revenue to expense ratio for the field service sales team.
- Provide support to product sales teams for SSPOS, including training material and coaching
- Ensure customer escalations are resolved. This involves identifying the root cause and working collaboratively with other departments within PI-US to develop corrective actions and process improvements
- Promote teamwork throughout cross-functional teams
- Work on special projects as needed
- Other duties as assigned
What You Need to Succeed
Required Knowledge, Skills and Abilities
- Excellent organizational skills, efficient, detail-oriented and customer focused
- Exceptional time management skills, ability to multi-task projects and process improvements while managing day to day activities within respective teams
- Must be able to communicate with senior management on processes or customer issues
- Must communicate both verbally and in writing throughout the organization in a clear and concise way to ensure that customers' expectations are understood
- Strong ability to interface with other departments and teams in a professional and cooperative manner
- Strong customer service, analytical, and reasoning skills.
- Experience in handling customer escalations (and speaking with customers via phone/email)
- Must be a self-starter who will identify problems and initiate corrective actions without specific direction from supervisor
Minimum Education / Experience Required:
- A Bachelor's degree is preferred; or an Associate’s degree with two to three years of any combination of customer service, sales, or marketing related experience; or five or more years of any combination of customer service, sales, and/or marketing experience
- Inbound or outbound call center experience, and teleselling skills training, are pluses
- Previous leadership experience is required
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.
Get to Know METTLER TOLEDO
Take a look at a “day in the life” of a METTLER TOLEDO employee. No matter where you work in this company, the team atmosphere comes through. METTLER TOLEDO may be precisely where you belong.
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We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Learn your EEO rights as an applicant under the law.
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