Support Engineer Professional
Location Coimbatore, Tamil Nadu Date posted March 12, 2025 Job ID 18867Our Opening and Your Responsibilities
In your role as a Support Engineer Professional, you will have the opportunity to:
- Provide technical support for assigned applications by doing the troubleshooting
- Document the support cases worked on for further analysis purposes
- Cooperate with Product Managers on customer support cases
- Assist in software products testing
- Provide pre-sales support
- Support market organisations in customer projects off- and on-site with assigned applications installations (proposing/ designing system architectures, implementation plans, configuration features, validation)
- Train market organizations and end-customers
- Write technical documentations e.g. knowledge base articles, description of a functionality etc
- Create/ adapt training documentation/ video
What You Need to Succeed
Qualifications: Bachelor's degree in Computer Science, Software Development, or related field.
Work Experience: 3 to 4 years of relevant work experience.
- Good knowledge of installing/ maintaining software needed for production process.
- Good knowledge of root cause analysis and problem solving techniques.
- Experience in technical support, engineering or similar.
- Broad technical experience (advanced concepts of computer architecture, microservices, network, database, Windows Server OS, virtualizations, web services, load balancers, caching, etc.) in application support of large distributed client-server systems.
- Knowledge of setting up/operating container-based systems (Docker or Kubernetes) in a private or public cloud such as Microsoft Azure.
- Depending on new technology requirements additional extended IT knowledge required.
- Experience in international work environment.
- Cross-departmental way of thinking and working, have a high degree of independence and customer orientation, are technically competent and have a friendly demeanor to successfully advise and support demanding customers.
- Fluent communication skills in English are required.
Nice to have skill / experience:
- ITIL certification - Foundation Level
- Good knowledge of validation of computer systems
- Experience in laboratory or industrial environment, with knowledge of IT systems in laboratory/ production processes
- Experience as field technician in industrial environment
Our Offer to You
- Hybrid working model.
- Family Mediclaim benefits including parents & Term life insurance Cover.
- Wide portfolio of training opportunities including but not limited to Conferences, Workshops, Education reimbursement & Online learning.
- A wide range of Career Path to explore based on Individual strengths and aspirations.
- Quarterly and Annual awards for outstanding individuals and Quality of Life Improvement Program
We invite you to be part of our ONE TEAM to make the difference…Precisely
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
Get to Know METTLER TOLEDO
Take a look at a “day in the life” of a METTLER TOLEDO employee. No matter where you work in this company, the team atmosphere comes through. METTLER TOLEDO may be precisely where you belong.
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We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Learn your EEO rights as an applicant under the law.
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