Key Purpose of the Role:

• Oversee the overall operations and management of the Laboratory sub team - take ownership for the formulation and direction of the team growth strategy and implementation of projects and plans

Strategic Outcome:

• Effective management of the teams KPI ensuring a profitable performance for the team, driven by an engaged team striving to meet the department’s key performance targets, sales targets and agreed key performance indicators

• Plan and lead the team according to agreed country development strategies.
• Ensure compliance to policies, procedures and values in all areas of operational activity
• Support the delivery of all marketing campaigns
• Maintain and develop existing and new customers through appropriate propositions and optimisation of quality of service
• Provide periodic reports on performance of the team against the set targets to the Manager/Leadership team

• Monitor and provide guidance on the development of qualified customer database for targeted segments
• Provide guidance to team in Key account management ensuring that high levels of customer satisfaction is consistently achieved
• Support the design and execution of all marketing campaigns, leads generation and management activities
• Participate in Sales visits to key customers to build customer relationship and be their preferred vendor

• Articulate technology and product positioning to both the business and technical users and ensure complete customer satisfaction through all stages of the sales processes
• Provide expert advice and guidance on product & technical information to team and potential/existing customers
• Provide necessary support in the technology evaluation stage of the sales process
• Communicate regulatory compliance requirement and applications effectively, demonstrating MT’s market leadership and expertise in the relevant fields
• Provide required support in interaction with customers’ engineering teams to effectively illustrate MT’s value proposition
• Provide support and guidance to the team at field events such as conferences, seminars, etc
• Lead and take charge of negotiations where necessary to ensure a win-win agreement with customers