We are looking for a skilled and motivated professional to join our team. 

This person will be responsible for providing technical support for software applications used in production processes.⚙️

The internal job title, on the contract, will be “Support Engineer Professional”.

Duties and Responsibilities:

• Providing technical support for assigned applications.
• Documenting support cases worked on for further analysis purposes.
• Providing internal support for cloud related infrastructure topics.
• Assisting in software products testing.
• Providing pre-sales support.
• Supporting market organizations in customer projects off- and on-site with assigned applications installations (proposing/ designing system architectures, implementation plans, configuration features, validation).
• Training market organizations and end-customers.
• Write technical documentations e.g. knowledge base articles, description of a functionality etc.
• Creation/ adapting training documentation/ video.
• Cooperating with Product Managers on customer support cases
• Cooperating with R&D on development of new software versions e.g. discussing specifications, sharing know from the field, smoke tests etc.

The recruitment process consists of the following steps:

• CV selection – we contact selected candidates
• Phone screening with a recruiter (approx. 15 min)
• Initial interview with the Manager or technical Expert (video conference, approx. 1 hour)
• Providing candidates with information about the minimum salary for a given position and other components of remuneration by email after the initial interview.
• F2F meeting at the office, video conference, or decision on the selection of the candidate and making an offer.

At the same time, due to the Christmas - holiday season, please expect that applications will be processed in the new year as well as we will be able to come back with feedback.