Key Responsibilities

• Manage daily Credit & Collections activities and ensure timely follow-up on overdue accounts.
• Drive focused actions on high-value and critical overdue accounts to reduce DSO and improve cash flow.
• Review past-due customers, escalate critical cases, and participate in controller and forecast meetings.
• Lead and manage a team of 10–15 members, including performance reviews, quality checks, training plans, and team development.
• Prepare Top 20 customer files, MIS dashboards, daily/weekly/monthly reports, and month-end reporting.
• Prepare and review forecast targets, analyze collection and dispute performance, and take corrective actions where required.
• Review credit limit requests, credit hold reports, proforma invoice requests, and support credit decision-making as per guidelines.
• Ensure credit and rebill cases, dispute mailbox emails, re-age requests, and customer account issues are handled within SLAs.
• Coordinate with business controllers, finance teams, collectors, and internal stakeholders for issue resolution and overdue reduction.
• Identify opportunities for process improvement, standardization, and automation of repetitive activities such as reminders, ageing reports, customer follow-ups, and MIS reporting.