Hiring Customer Care Dispatcher _ Mumbai location
Location 뭄바이, 마하라슈트라 주 등록일 January 10, 2025 공고 ID 18425Our Opening and Your Responsibilities
- Customer inbound calls dispatch thru SFDC. Align with customers for Unplanned paid jobs for Field Service Engineer visit.
- Service Engineers planning & scheduling for unplanned service orders
- Manage intra-call status updates and escalation process with field management
- Should have know-how of the geographic territory or have ability to learn geographic coverage and travel time for engineers
- Measurement of Service Quality Parameters – Response Time (RT), Uptime, TAT (turnaround time), FTFR (First time First resolution) etc,
- Responsible for Customer Satisfaction / NPS
- Align with Contract SLA & find solution to support customer
- Fill Service Engineers' schedule for optimum utilization
- To manage Unplanned Service jobs by closely working with Field Service Technicians and alignment with customers.
What You Need to Succeed
- Diploma, BSc in Instrumentation/Electronics/Electrical or BCom
- Excellent Writing & Speaking Skills
- Good Negotiator & experience of conflict management
- Basic knowledge of Excel & PowerPoint.
- Overall and Specific Experience: Freshers or upto 2 yrs Experience with SAP CRM/call management / SFDC experience preferred
Our Offer to You
- One Team" that thrives on collaboration and innovation
- Opportunities to work with Global teams
- An open, fair and inclusive environment
- Multitude of learning and growth opportunities
- Medical insurance for you & your family, with access to Telemedicine application
- A brand name that is identified worldwide with precision, quality, and innovation.
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
METTLER TOLEDO 알아보기
METTLER TOLEDO 직원의 “일상”을 살펴보십시오. 이 회사의 어디에서 일하든 팀 분위기는 그대로 유지됩니다. METTLER TOLEDO는 바로 귀하가 있어야 할 곳 일 수 있습니다.
-
- Hiring Service Scheduler for Mumbai location 뭄바이, 인도 01/10/2025
- Hiring for Service Dispatcher role (Temp) Mumbai location 뭄바이, 인도 01/09/2025
- Associate- Collections 뭄바이, 인도 12/18/2024
- Associate - AR Collections - PIUS 뭄바이, 인도 10/01/2024
-
Saved Jobs
Let's Connect
Talent Community에 가입하여 맞춤형 업데이트를 받으십시오.
우리는 기회 균등 고용주이며 회사의 다양성을 소중히 여깁니다. 우리는 인종, 피부색, 종교, 성별, 연령, 출신 국가, 장애, 성적 취향, 성 정체성, 유전 정보, 보호 대상 재향 군인 지위 또는 기타 보호 대상 분류에 관계없이 고용을 고려합니다. 법률에 따라 지원자로서 EEO 권리에 대해 알아보십시오.
METTLER TOLEDO는 모든 사용자가 www.mt.com을 이용할 수 있도록 노력하고 있습니다. 당사 웹사이트의 접근성과 관련하여 당사에 연락하거나 지원 절차를 완료하는 데 도움이 필요한 경우 연락처 EEO@mt.com 로 문의하십시오