Service Project Administrator
위치 콜럼버스, 오하이오 주, 미국 등록일 2026년 11월 4일 공고 ID 23614Our Opening and Your Responsibilities
This position performs various coordination and analysis activities, providing recommendations for the US Lab/Ind and Canadian business units for the North American Service Invoicing team. The Service Project Administrator will work closely with all facets of leadership including Regional Service Managers, Service Support Managers, Sales, and the Contracts team to expedite information, improve processes, and increase customer satisfaction throughout the service process. The responsibilities are as follows:
- Analyzes service processes and efficiencies through invoicing to assess difficulties in reaching goals and to determine better strategies or operational improvements related to large customer accounts
- Elicits project / program requirements using interviews, document analysis, DSM, Miracal, requirements, workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from true business needs
- Proactively communicates and collaborates with external and internal customers to analyze informational needs and functional requirements
- Drives and challenges business units on their assumptions of how they will successfully execute their plans
- Uses various software applications, such as internal software packages, spreadsheets, statistical packages, and presentation software to assemble, manipulate and/or format data and/or reports
- Work closely with the Contracts/Invoicing team and field personnel, effectively establishing contracts in the business system in accordance with new or revised commercial relationships with the goal of improving the invoicing experience.
- Identify problems and breakdowns in the system and make corrections as required to satisfy the business and the customers' needs
- Provide solutions/enhancements for large scale opportunities in the future
- Research and analyze special projects as assigned
- Support and follow up with customers related to quality surveys and utilize findings to better improve the overall customer experience
- Utilize system knowledge to assist the AR team with billing problems and disputes
- Assist in monthly ECC processes, including: Billing of prepaid contracts, VFX3 report processing, etc. (Invoicing team member only)
- Various billing support as needed (Invoicing team member only)
- Various contract support as needed (Contract team member only)
- All other duties as assigned.
To be eligible for this position, you must be authorized to work in the United States without requiring any employment-based visa sponsorship now or in the future. This includes CPT, OPT, F-1, J-1, H-1B, or any other employment-based visa. Please note that we do not provide relocation or housing assistance at this time.
What You Need to Succeed
- Bachelor’s degree in business, finance or closely related discipline is preferred; or a minimum of three years related experience and/or training; or equivalent combination of education and experience.
- Significant experience with ERP and/or CRM systems, particularly in the areas of service invoicing & contract management.
- Must be computer literate and be proficient M/S Office skills including Excel, Word, Outlook and PowerPoint.
- Must be a self-starter who will identify problems and initiate corrective actions without specific direction from supervisor.
- Strong ability to interface with other departments and teams in a professional and cooperative manner.
- Ability to interact with customers to discuss price increases, contract changes and service billings
- Ability to make independent, reasoned decisions. Decision making authority includes (but is not restricted to) when to involve field personnel or other managers in the renewal of pricing agreements and contracts, and when to act independently regarding contracts, pricing, and renewal issues.
- Work effectively within the Service Support department and Field Service Operations.
- Strong customer service ethic and ability to articulate to customers the value of Mettler Toledo’s service products.
- Work diligently and professionally in the pursuit of department and company goals. Be able to display a disciplined professional attitude at all times.
- Be able to work without the need of close or direct supervision.
- Strong ability to adhere to deadlines
- Proven ability to operate in a multi-tasking environment
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.
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