ØProvide sound consultation on application and related compliance regulatory standards

ØPerform Installation, commissioning, training, calibration services, preventive maintenance, troubleshooting and repairs. Travel within Philippines is required.

ØPerform engineering adaptations of products, equipment and services.

ØExpand MT’s spares & services business and manage projects, contract services and relationships with customers.

ØGenerate service leads and product cross-leads

ØDevelop competency in product application, segment specified knowledge and regulatory compliance standards. Successful in completing services and assigned service responsibilities, regular updating of service management tools and service reports. Proper managing of service job schedule and service tools. Meeting service sales targets and agreed Key Performance Indicators (KPIs).

ØCombine technical knowledge with customer management skills to articulate technology and product positioning to both the business and technical users and ensure complete customer satisfaction through all stages of the service process

ØManaging existing accounts and consistently updating service activities

ØUpdating installed equipment database and CRM

ØSupport cross leads initiatives; check on customers’ investment pipelines.

ØIdentify current and potential customer requirements by establishing personal rapport and understanding key requirements

ØCheck on customers’ requirement for Spare parts, Contract, Repairs and new potentials

ØProvide and present product & technical information to potential and existing customers

ØResponsible for actively driving and managing project pipelines

ØProvide technology evaluation during sales process, working in conjunction with the Sales team. Becoming a competent key technical advisor and product advocate for MT products

ØCommunicate regulatory compliance requirement and applications effectively, demonstrating MT’s market leadership and expertise in the relevant fields

ØInteract with customers’ engineering teams to illustrate MT’s value propositions

ØResponsible for equipment performance in the field and ensure customers’ satisfaction.

ØDevelop customer's staff by providing technical information and training

ØResponsible for key account management