§Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM

§Identify, analyse, and resolve errors related to released orders promptly, collaborating with internal teams to implement corrective actions and prevent recurrence.

§Monitor and manage any billing of services, or credit blocks that may affect order processing, working with relevant departments, to resolve issues that could delay fulfillment.

§Manage billing plans, ensuring all invoices, proforma invoices are accurately prepared and closed within designated timelines to maintain financial accuracy and customer satisfaction

§Investigate and resolve errors or discrepancies in orders or data especially with regards to errors for released orders, during housekeeping activities, communicating with relevant stakeholders to resolve issues promptly

§Addressing customer inquiries and requests promptly to provide excellent service and maintain clear communication

§Provide order and contracts confirmations to customers

§Receive and carry out directions as provided by team leader

§Always demonstrate accuracy and speed of work

§Review documentation and work according to procedures laid out

§Schedule work to be completed within set timeframes

§Communicate with teams/peers and team leaders to optimize work completion

§Ensure company guidelines and policies are always met

§Achieve Key Performance Indicators (KPI’s) and meet Development Plans

§Support service and customer priority strategies

§Support cost reduction and/ or process improvement initiatives

Key Behavioural Competencies Required

§Excellent analytical, interpersonal & communication skills

§Highly customer & business oriented

§Self-starter with a proactive approach

§Strong interpersonal skills and influencing ability

§Analytical skills and ability to identify trends to work with the appropriate channels to drive corrective and preventive

§Innovative to challenge conventional practices and suggest better approaches

§Passionate to be tenacious and resilient

§Solution driven mindset

Technical Skills, Knowledge and Experience Required

 Mandatory: