Skip to main content
Logo for Mettler Toledo

Notre engagement
Votre talent

Rechercher

IT Service Governance & Operational Excellence Manager

Emplacement Petaling Jaya, Selangor, Malaisie Date de publication 09 septembre 2026 ID de l'offre 23039
Postuler maintenant Enregistrer la tâche
Our Opening and Your Responsibilities
Mettler Toledo is seeking an experienced Manager, IT Service Governance & Operational Excellence to drive service governance, operational excellence, compliance, and continuous improvement across our Regional Services & Digital Workplace organization. This is a strategic leadership role where you will influence senior stakeholders, drive measurable service improvements, strengthen compliance and governance practices, and accelerate the adoption of automation and AI to enhance business outcomes.

Key Responsibilities 
  • Define and drive the IT service governance strategy, roadmap, and maturity framework. 
  • Establish and enhance ITSM processes, including incident, problem, change, request, knowledge, and service catalog management. 
  • Lead operational excellence initiatives through performance metrics, dashboards, and continuous improvement programs. 
  • Strengthen governance, risk management, audit readiness, and compliance controls across service operations. 
  • Partner with regional and global stakeholders to improve service quality, user experience, and business outcomes. 
  • Identify and implement automation and AI opportunities with appropriate governance and measurable results.
What You Need to Succeed
  • Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related discipline. 
  • 8-10 years of experience in IT Service Management, IT Operations, Governance, Compliance, or Operational Excellence roles. 
  • Proven experience leading cross-functional transformation, governance, or service improvement initiatives within regional or global organizations. 
  • Strong knowledge of ITIL-based service management practices and ITSM platforms, preferably ServiceNow. 
  • Experience in IT governance, risk management, audit coordination, data privacy, and control assurance. 
  • Excellent stakeholder management, communication, and influencing skills. 
  • ITIL certification preferred; certifications such as COBIT, ISO 27001, PMP, Lean Six Sigma, ServiceNow, or risk/privacy management are advantageous
Our Offer to You
  • 1.5-month contractual bonus
  • Medical and Dental benefit (including spouse and children) 
  • Life Insurance Plan
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.
Postuler maintenant Enregistrer la tâche
Working at Mettler Toledo Video

En savoir plus sur METTLER TOLEDO

Jetez un coup d'œil à une « journée dans la vie » d'un employé de METTLER TOLEDO. Quel que soit l'endroit où vous travaillez dans cette entreprise, l'esprit d'équipe transparaît. METTLER TOLEDO est peut-être exactement là où vous appartenez.

Explore this Location
A Fresh Approach to Lab Automation
Our Innovative Laboratory Solutions
To the Moon and Back - Weighing for NASA
The Sound of Climate Change

Connectons-nous

Rejoignez notre communauté de talents et recevez des mises à jour personnalisées sur nos opportunités.

S’enregistrer

Nous souscrivons au principe de l'égalité d'accès à l'emploi et valorisons la diversité au sein de notre entreprise. Nous prenons en considération l'emploi sans tenir compte de la race, de la couleur, de la religion, du sexe, de l'âge, de l'origine nationale, du handicap, de l'orientation sexuelle, de l'identité de genre, des informations génétiques, du statut d'ancien combattant protégé ou de toute autre classification protégée. Renseignez-vous sur vos droits en matière d'égalité des chances en tant que demandeur en vertu de la loi.

Retrouvez les résultats de notre Index égalité Femmes-Hommes ici.

METTLER TOLEDO s'efforce de rendre www.mt.com accessible à tous les utilisateurs. Si vous souhaitez communiquer avec nous au sujet de l'accessibilité de notre site Web ou si vous avez besoin d'aide pour remplir le processus de demande, veuillez communiquer avec nous à l'adresse Contactez-nous EEO@mt.com.