Global Service Desk Analyst with German
Location Warsaw, Mazovia Date posted September 11, 2024 Job ID 17361- Act as a single point of contact for phone calls and tickets from employees concerning IT issues and queries,
- 1st and 2nd level support- troubleshoot and resolve IT related problems form software to hardware, such as Microsoft Windows 10/11 and Microsoft Office 365, laptops, desktops, printers, mobile devices,
- Handle IT support phone calls and tickets within SLA defined,
- Log all phone calls in the Service Desk tool (ServiceNow),
- Ensure phone queue SLA are met,
- Take ownership and coordinate with other IT support teams for high priority issues,
- Escalate unresolved tickets to next level support teams,
- Participate in on-call rotation to provide coverage when required.
- Excellent verbal and written communication skills in German and English are a must,
- Advanced ability to gather, monitor and document data ,
- Excellent customer service skills,
- Problem- solving abilities,
- Team- orientation M365: Azure, Exachnage, Intune etc.
- Good knowledge of IT Service Desk operations: proficiency with ServiceNow is highly desirable,
- Good understanding of computer systems, mobile devices and tech products,
- Knowledge and working experience in PC / Laptop troubleshooting and providing end user support ,
- Experience in providing IT support in computer, network and server related areas,
- Knowledge of: Active Directory Services, MS Exchange, VPN, Network, MS Office suite, Windows 11, Microsoft Office 365.
- Contract of employment [umowa o pracę] (we want you to join us for the long run :)
- Annual bonus ,
- Festive benefits paid in April and December,
- Flexible working hours,
- Hybrid work model (3 days a week from home) ,
- Medical care with the basic dental package,
- Possibility to extend medical care to family members and/or Damian Medical Center,
- Life insurance with possible extension for your family members,
- Medicover Sport card,
- Language courses,
- Paid employee referral program,
- Wellbeing activities*
- Space for your initiatives, charity & CSR actions, and improvement ideas,
- Supporting your development through a vast training offer ,
- Discounts for meals and cosmetics at the Poleczki & Platan Business Park,
- A diverse and inclusive workplace.
Get to Know METTLER TOLEDO
Take a look at a “day in the life” of a METTLER TOLEDO employee. No matter where you work in this company, the team atmosphere comes through. METTLER TOLEDO may be precisely where you belong.
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