Help Desk Technician
Location Tampa, Florida Date posted February 12, 2025 Job ID 18699Our Opening and Your Responsibilities
Mettler-Toledo, LLC is a global supplier of precision instruments with sales and service locations in 37 countries. The Mettler-Toledo Product Inspection Group, consisting of CI-Vision, Hi-Speed and Safeline, is the world’s leading supplier of in-line checkweighers, metal detectors, machine vision systems and x-ray inspection systems. We believe employees are the lifeblood of our company. As we thrive on quality and initiative, we work together in a fast-paced environment striving towards common goals and open to innovation and success. We’d love for you to become part of our growing team!
Summary:
The IT Support Technician will play a pivotal role in providing exceptional technical support to our internal and external stakeholders. This position demands excellent verbal and written communication skills, as you will interact with personnel at all levels. The successful candidate will leverage their expertise in networking, operating systems, mobile devices, and security to ensure users can access the data and tools they need efficiently.
Key Responsibilities:
- Identify, configure, and connect hardware components and devices.
- Explain various network types and connections, including TCP/IP, Wi-Fi, and SOHO.
- Install and configure laptops, desktops, and mobile devices.
- Troubleshoot device and network issues effectively.
- Install and support Windows operating systems, including command-line and client support.
- Diagnose and resolve issues with PCs and mobile devices, including application security support.
- Identify security vulnerabilities in devices and implement protective measures.
- Utilize help desk ticketing systems (experience with ServiceNow is a plus).
- Monitor the Help Desk ticket queue and ensure timely resolution of P1, P2, and P3 tickets within established SLAs.
- Understand and maintain OS system configurations.
- Install and upgrade client systems as needed.
- Manage applications, files, and folder structures within Active Directory and SharePoint.
- Adhere to best practices for safety and environmental impact while maintaining professionalism in communication.
- Maintain organization, efficiency, and attention to detail in all tasks.
- Exhibit exceptional written and verbal communication skills, fostering positive interactions across the organization.
- Effectively manage multiple projects with changing priorities and deadlines.
- Work effectively in high-pressure environments.
- Compile, maintain, and prepare various operational reports and logs.
- Ensure punctuality, consistency, and regular attendance.
- Identify and escalate priority issues as necessary.
What You Need to Succeed
Knowledge, Skills, and Attributes:
- Proven ability to configure, manage, and maintain essential network devices.
- Knowledge of network security standards and protocols.
- Proficient in imaging PCs, installing software, and troubleshooting hardware/software issues.
- Familiarity with troubleshooting Microsoft O365 applications.
- Expertise in mobile device troubleshooting and configuration, including iOS and Android platforms.
Prerequisites (Education, Experience, etc.)
- High School degree or GED required
- CompTIA A+ Certification required
- CompTIA Sec+ preferred
- Associate's degree in information technology, Computer Science, or similar preferred
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.
Get to Know METTLER TOLEDO
Take a look at a “day in the life” of a METTLER TOLEDO employee. No matter where you work in this company, the team atmosphere comes through. METTLER TOLEDO may be precisely where you belong.
Let’s Connect
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We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Learn your EEO rights as an applicant under the law.
METTLER TOLEDO endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at Contact Us EEO@mt.com.