Regional Product Specialist
Location Shah Alam, Selangor Date posted March 18, 2024 Job ID 15820Our Opening and Your Responsibilities
Provide 2nd/3rd level product and application support of Industrial Division products and related solutions focusing but not limited to Asia Pacific.
Coordinate, prepare and conduct product training and launches to our internal/external customers.
Develop training and product support material fit for global rollout.
Support in local sales/service activities for customers, such as seminars, webinars, product demonstrations and customer consulting.
Correspond with our global Strategic Product Groups to facilitate market intelligence, product development, quality improvements and testing.
Technical Advisory and Product Advocate
- Provide prompt and expert application and product support mainly for Mettler Toledo’s Industrial Division solutions (hardware and software solutions) to Mettler-Toledo's sales and service organizations and VARS (partners).
- Becoming a competent key technical advisor and product advocate for MT products
- Communicate regulatory compliance requirement and applications effectively, demonstrating MT’s market leadership and expertise in the relevant fields.
- Understand user requirements and recommending solutions.
- Support in marketing activities, such as customer visits, seminars, exhibitions and in advanced product demonstrations.
Training
- Analyse training gaps and requirements for our sales/service force in the region.
- Proactively organize and provide onsite, remote and classroom training to our sales/service personnel and sometimes customers in line with global training curriculum.
- Develop and update training material (eg. Presentations, video, white papers) and provide local customizations.
- To promote and recommend the necessary training programs to help develop the skills of our personnel.
- Maintain our training and demo equipment.
Product Management
- Support the Strategic Product Groups (SPGs) in successfully launching and training new products to the region.
- Support the development of certain technical/marketing materials such as FAQ, white paper or application notes/case studies and presentation materials.
- Able understand and feedback end customer’s current and future requirements and needs.
- Feedback competitor’s offering when encountered in the marketplace.
What You Need to Succeed
- Degree/Diploma in any discipline preferably in Electrical/ Electronics/Mechanical Engineering or related field
- Strong presentation skills and trainer experience, with an influencing ability
- Minimum 3 years working experience in a Technical Support, Trainer or Service Environment serving customers in the Manufacturing Industry including Food & Beverages, Chemical and Pharmaceutical
- Project and time management Skills
- Knowledge on Automation and Control Instrumentation System (sensors, transmitters, weighing).
- Willing to travel (Asia and Internationally)
- Valid driving license
Our Offer to You
- 1.5 months contractual bonus
- Global exposure
- Career development
- Medical and dental benefits
About Mettler Toledo
METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
Get to Know METTLER TOLEDO
Take a look at a “day in the life” of a METTLER TOLEDO employee. No matter where you work in this company, the team atmosphere comes through. METTLER TOLEDO may be precisely where you belong.
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