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Technical Documentation Manager

Location Petaling Jaya, Selangor Date posted November 25, 2024 Job ID 17950
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Our Opening and Your Responsibilities
The Technical Documentation Manager will oversee the development, management, harmonization, and enhancement of technical documentation. This role involves collaborating with cross-functional teams, and establishing documentation standards and processes to ensure clarity, accuracy, and consistency. The ideal candidate is experienced with a strong background in technical writing and a passion for clear communication.

Key Responsibilities:
  • Documentation Strategy: Develop and implement a comprehensive documentation strategy that aligns with business objectives and product launches, ensuring the timely delivery of high-quality documentation.
  • Harmonization, Standards & Best Practices: Establish and enforce documentation standards, guidelines, and best practices to ensure consistency and quality across all documentation.
  • Content Development: Oversee the creation, review, and ongoing maintenance of various types of technical documentation, including user manuals, installation-, quick- and troubleshooting guides.
  • Collaboration: Work closely with R&D, product managers, service, engineers, UX designers, and other stakeholders to gather information, understand technical details, and ensure documentation meets user needs.
  • Project Management: Manage documentation projects by planning, scheduling, and tracking progress to ensure deadlines are met.
  • Quality Assurance: Conduct thorough reviews and quality checks of documentation to ensure accuracy, completeness, and clarity.
  • User Feedback: Gather and analyze user feedback on documentation and implement improvements based on user needs and suggestions.
  • Technology & Tools: Evaluate and implement documentation tools and technologies to improve efficiency and effectiveness.
  • Content Management: Oversee the maintenance and organization of the documentation repository, ensuring easy to access and up-to-date information.
What You Need to Succeed
  • Bachelor’s degree in Technical Writing, (Marketing) Communications, Engineering, or a related field.
  • Proven experience (5+ years) as a technical writer.
  • Exceptional written and verbal communication skills.
  • Strong understanding of technical concepts and the ability to convey them clearly to diverse audiences.
  • Proficiency in documentation tools such as Microsoft Office, Google Docs, Adobe Acrobat, Confluence, Jira, or other content management systems.
  • Familiarity with markup languages such as HTML and XML.
  • Strong project management and organizational skills with the ability to manage multiple priorities and deadlines.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Experience creating visual aids such as diagrams, screenshots, and flowcharts is a plus.
  • Demonstrated ability to lead and develop a team of technical writers.
Our Offer to You
  • Competitive salary and benefits package.
  • Opportunity to work with a global leader in precision instruments and services.
  • Collaborative and innovative work environment.
  • Professional development and growth opportunities.
  • Commitment to diversity and inclusion.
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
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