Team Lead - Customer Data Steward (11am - 8pm)
Location Petaling Jaya, Selangor, Malaysia Date posted October 19, 2026 Job ID 23541Our Opening and Your Responsibilities
- Lead, mentor, and manage the Customer Data Steward team to achieve data quality and governance objectives
- Manage team scheduling, shift coverage and handovers (if any) across AP and EU shifts to ensure continuity of service and no backlog carry-over
- Define, monitor and report team performance against agreed SLAs and KPIs (e.g. turnaround time, volume, first-time-right rate) and present results to management and stakeholders
- Own escalation management for complex or urgent data requests, ensuring timely resolution and root-cause follow-up
- Manage team performance reviews, goal setting, and participate in recruitment and capacity planning
- Foster strong relationships and communication between local units and shared business center to ensure consistent data practices, share insights, and coordinate data management effectively
- Collaborate with Data Governance and other departments to resolve data-related issues and facilitate improvements in data management processes
- Ensure adherence to established data governance policies and business rules, advocating for their importance among team members and business users
- Guide and support business users through changes in data management processes, data policies, and/or business rules to ensure smooth transitions and minimal disruption
- Request, approve and/or oversee data maintenance requests, ensuring they align with data policies and business rules
- Monitor and assess data quality metrics, taking proactive steps to address any quality issues that arise within the data lifecycle
- Regularly review and cleanse data to maintain accuracy, integrity, and compliance with data quality standards, in conjunction with business users where applicable
- Serve as the go-to person for data-related queries from all potential stakeholders, providing guidance and insights as needed
What You Need to Succeed
- At least 3-4 years of experience in data management, data analysis, or a related field
- At least 2-3 years of leadership and team management within an SAP environment
- Working hours: 11:00AM to 8:00PM Malaysia local time
- This Team Lead position has responsibility for Customer Data Stewards across two shifts (AP: 8:00AM to 5:00PM; EU: 1:00PM to 10:00PM). Flexibility in working hours is required from time to time to support both shifts based on business, project, or operational needs.
- Proficient in SAP and data analysis tools such as Excel
- Fluent in English. Knowledge of other languages an added asset
- Knowledge of data governance principles and practices
- Strong analytical and problem-solving skills
- Ability to work collaboratively and effectively with cross-functional teams
- Advanced degree and/or certification in data management or related field is advantageous
Our Offer to You
- 1.5 months contractual bonus
- MNC exposure
- Medical and Dental benefits
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
Get to Know METTLER TOLEDO
Take a look at a “day in the life” of a METTLER TOLEDO employee. No matter where you work in this company, the team atmosphere comes through. METTLER TOLEDO may be precisely where you belong.
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