Lead Generation Team Leader
Location Petaling Jaya, Selangor, Malaysia Date posted March 12, 2026 Job ID 21374Our Opening and Your Responsibilities
- Oversee a team of telemarketers, providing guidance, coaching, and training to maximize their performance.
- Monitor and evaluate telemarketing calls to ensure quality standards are met and provide feedback to improve performance.
- Create and maintain a positive and motivating work environment that encourages team collaboration and individual growth.
- Conduct regular sales meetings to review progress, share best practices, and provide training on new products or promotions.
- Analyze sales data and metrics to identify trends, opportunities, and areas for improvement.
- Collaborate with marketing and sales teams to align telemarketing efforts with overall business objectives and strategies.
- Stay updated on industry trends and competitor activities to identify potential business opportunities and adjust strategies accordingly.
- Track and report on telemarketing performance and present findings to senior management.
- Ensure compliance with relevant laws, regulations, and company policies during telemarketing activities.
What You Need to Succeed
- Proven work experience as a Telemarketing Manager or similar role.
- Excellent leadership and management skills with the ability to motivate and inspire a team.
- Strong sales and negotiation skills, with a proven track record of achieving targets.
- Outstanding communication and interpersonal skills, with the ability to build rapport and establish relationships over the phone.
- Results-driven mindset with a focus on exceeding sales goals and driving revenue growth.
- Ability to analyze data and generate meaningful insights to enhance telemarketing strategies.
- Proficiency in using telemarketing software and CRM systems.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Knowledge of telemarketing laws and regulations.
- Ability to adapt and thrive in a fast-paced and dynamic environment.
Role requirements:
- Bachelor's degree in Business, Marketing, or a related field
- Minimum 5 years of proven experience in telemarketing, preferably in a managerial role
- Familiarity with sales techniques and strategies
- Proficiency in SAP system and MS Office suite
- Exceptional problem-solving skills
- Ability to handle objections and difficult situations with professionalism and tact
- Demonstrated ability to work effectively both independently and as part of a team
Our Offer to You
- Permanent employment basis; conditions are based on the contract of employment
- 1.5 months fixed bonus
- Medical care with dental entitlements
- Life insurance coverage
- Accessible to public transport
- Diversity, flexible and fun working culture
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
Get to Know METTLER TOLEDO
Take a look at a “day in the life” of a METTLER TOLEDO employee. No matter where you work in this company, the team atmosphere comes through. METTLER TOLEDO may be precisely where you belong.
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We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Learn your EEO rights as an applicant under the law.
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