Inside Sales Supervisor-Oakland, CA
Location Oakland, California Date posted January 15, 2025 Job ID 18314 Pay Range $79,000-$100,000- Manage a team of inside sales representatives supporting the sales activities of our USA field-based sales representatives across three time zones.
- Perform the inside sales role for a single district by engaging in planned direct sales and service activities including managing a customer database, processing new sales leads, answering incoming sales calls, performing outbound sales calls, qualifying and nurturing sales leads and partnering with other departments to resolve customer issues and inquiries.
- Contribute to and support the territory plan in conjunction with all of the sales representatives within the assigned district.
- Responsible for completing ShopRainin registration requests as per established SLAs
- First level support for customer contacts on questions related to ShopRainin.
- Meet and/or exceed monthly, quarterly and yearly team and company sales targets.
- Select, manage, coach (including via targeted 1:1 sessions), and develop a high-performing team of inside sales associates.
- Monitor and report on key performance indicators of sales team.
- Monitor communication and help manage proper sales technique, technical accuracy, and compliance with company policies.
- Provide feedback to associates and implement associated action plans.
- Responsible for the training and development of Inside sales personnel.
- Determining individual training requirements and supervising the training and continued development of all new and existing team members.
- Partner with our off-site telemarketing resources by developing scripts, managing the lead process, training telemarketing team members, maintaining key performance indicator data and generally managing all communication with telemarketing.
- Assign qualified leads to Sales Reps including applicable information captured during the qualifying call.
- Assist Sales Reps with urgent administrative duties.
- Look for best practices and bring them to the forefront to benefit the team.
- Identify issues as they occur and take steps to resolve them either independently or with the support of the marketing manager.
- Interview and train new sales representatives as needed.
- Other duties may be assigned.
- Bachelor's degree preferably in a Life Sciences discipline.
- Proven success in high-volume sales roles in the Life Science industry.
- Proficiency in CRM software and sales analytics tools.
- Computer skills: SAP CRM, Excel, Remote Meeting Tools, Email tools.
- 1-3 years supervisory or management experience particularly in a sales or sales support function.
- Aptitude for teamwork and customer focus.
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, educational matching gift program, perks and discounts
- Parental and caregiver leave programs
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in precision instrumentation
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards across Mettler Toledo
- Global recognition for the quality of our products and services
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click
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We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Learn your EEO rights as an applicant under the law.
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