Associate - Support
Location Mumbai, Maharashtra Date posted May 29, 2024 Job ID 16496- Handling emails received from internal / external customers.
- Responding to customer credit card requests via phone and email.
- Submitting refund requests on SharePoint.
- Keeping a control over TAT period.
- Meeting productivity and quality benchmark defined from time to time.
- Ensuring regular communication with Business Unit personnel to ensure issues are resolved immediately.
- Ensuring deliverables as per agreed SLA's.
- 3-4 years' experience into international customer service preferably into cash collections.
- SAP knowledge will be preferred.
- Telephonic skills should be excellent
- Fluency in English (written and spoken)
- Good communication skills (verbal, written, presentation)
- Strong process knowledge with focus on constantly improving productivity and processes
Get to Know METTLER TOLEDO
Take a look at a “day in the life” of a METTLER TOLEDO employee. No matter where you work in this company, the team atmosphere comes through. METTLER TOLEDO may be precisely where you belong.
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