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Associate - Collections

Location Mumbai, Maharashtra Date posted September 04, 2024 Job ID 17338
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Our Opening and Your Responsibilities
  • Resolving Outstanding Invoices in accounts receivables by contacting customer through Calls/ Emails from shared services center in India.
  • Control overdue ageing of outstanding invoices.
  • Ensuring smooth inflow of cash within payment terms.
  • Sending reminders to customer to avoid payment delays.
  • Resolving unapplied credit items on US customer's account by contacting customer via phone/ email.
  • Ensuring monthly progress by resolving substantial amount.
  • Collaborating with collection and cash application team as per requirement.
  • Meeting productivity and quality benchmark defined from time to time
  • Ensuring regular communication with Business Unit personnel to ensure issues are resolved immediately.
  • Ensuring deliverables as per agreed SLA's.
Shift Timings
5:30pm - 2:30am (Monday - Friday)
What You Need to Succeed
Technical Skills
  • 3-4 years' experience into International customer service preferably into cash collections.
  • SAP knowledge will be preferred.
  • Telephonic skills should be excellent
Soft Skills
  • Fluency in English (written and spoken)
  • Good communication skills (verbal, written, presentation)
  • Strong process knowledge with focus on constantly improving productivity and processes
Our Offer to You
* "One Team" that thrives on collaboration and innovation.
 * Opportunities to work with Global teams.
 * An open, fair, and inclusive environment
 * Multitude of learning and growth opportunities
 * Medical insurance for you & your family, with access to Telemedicine application
 * A brand name that is identified worldwide with precision, quality, and innovation.
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
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We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Learn your EEO rights as an applicant under the law.

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