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Associate - Collections

Location Mumbai, Maharashtra, India Date posted May 10, 2026 Job ID 21973
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Our Opening and Your Responsibilities
  • Handling inbound calls and transferring them to the right team based on nature of query.
  • Handling order release activity for assigned business units, ensuring timely processing within defined TAT.
  • Managing shared mailbox and actioning emails within TAT with quality and accuracy.
  • Flexibility to work on Indian public holidays as required, particularly for critical activities such as order release and inbound call handling.
  • Meeting productivity and quality benchmark defined from time to time.
  • Ensuring regular communication with Business Unit personnel to ensure issues are resolved immediately.
  • Ensuring deliverables as per agreed SLA's.

Shift Timings

  • Shift time would be 5:30PM to 2:30AM

  • Flexible to work in different shift and extended working hours as per requirement.

What You Need to Succeed

Technical Skills

  • 2-3 years’ experience in international customer service, inbound calling & back-office operations.
  • Hands-on experience in managing shared mailboxes and responding to customer queries within defined TAT.
  • Proficiency in MS Outlook for email management, including folder structuring, flagging, and prioritization.
  • Basic to intermediate knowledge of MS Excel for tracking, reporting, and maintaining logs.
  • Telephonic skills should be excellent.


Soft Skills

  • Fluency in English (written and spoken)
  • Good communication skills (verbal, written, presentation)
  • Strong process knowledge with focus on constantly improving productivity and processes.
Our Offer to You
  • "One Team" that thrives on collaboration and innovation
  • Opportunities to work with Global teams
  • An open, fair and inclusive environment
  • Multitude of learning and growth opportunities
  • Medical insurance for you & your family, with access to Telemedicine application
  • A brand name that is identified worldwide with precision, quality, and innovation.
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
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We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Learn your EEO rights as an applicant under the law.

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