Telesales Specialist
Location Lutz, Florida Date posted December 05, 2024 Job ID 18210Our Opening and Your Responsibilities
Mettler-Toledo, LLC is a global supplier of precision instruments with sales and service locations in 39 countries. The Mettler-Toledo Product Inspection Group, consisting of CI-Vision, Hi-Speed and Safeline, is the world’s leading supplier of in-line checkweighers, metal detectors, machine vision systems and x-ray inspection systems. We believe employees are the lifeblood of our company. As we thrive on quality and initiative, we work together in a fast-paced environment striving towards common goals and open to innovation and success. We’d love for you to become part of our growing team!
Role/Purpose: The Telesales Specialist is primarily responsible for: Selling service contracts via outbound call campaigns as well nurturing incoming leads for new contract inquiries that are generated by other teams. Executing targeted and planned ibase marketing campaigns, prospecting, and nurturing new contract sales leads by utilizing the telephone, e-mail, internet, and other available technologies. Offering straightforward consultation, support, and solutions to prospective customers. Managing all opportunities, master data, and contract sales pipeline in appropriate business operating system. Working closely with the applicable Field Operations and Field Service Sales teams to confirm site specific requirements and gathering asset information when needed.
Essential Duties and Responsibilities:
- Deliver World Class Customer service with a focus on increasing customer retention rate and providing outstanding customer support
- Meet and exceed agreed upon objectives including but not limited to sales revenue, productivity, and quote conversion rate
- In-depth knowledge of all internal applications related to service sales and marketing, including but not limited to SAP CRM
- Proactively employing professional selling skills in the pursuit of new service business, and accurately managing and recording data generated from these efforts. Manage incoming calls from customers related to our service solutions and activity follow-ups. Execute and track outbound activities on assigned campaign lists with a purpose of new service revenue growth.
- Provide complete solutions and collaborate with the field, when necessary, for service inquiries; includes recommending the appropriate services to meet the customer’s specifications, preparing formal quotations, and following up accordingly with the goal of closing the transactional sale.
- Qualify Service Sales leads by assessing need, budget, and buying authority. Obtain basic qualifying information including (but not limited to) timeframe for purchase, decision maker(s), budget, influencing factors, and next step in the sales process.
- Effective nurturing of leads; building relationships by conducting ongoing, informative dialog that helps qualified prospects who are not yet sales ready. Move each lead to the next step in the sales cycle at the appropriate time and ultimately close the sale for a new service contract.
- Execute effective pipeline management on all opportunities by demonstrating consistent follow-up and timely closure based on customer feedback. Provide a high-quality customer experience throughout the duration of the sales cycle, from initial interest to receipt of form of payment.
- Work in coordination with field sales representatives as well as any service support team within the organization to obtain problem resolution and resolve customer issues as needed
- Continuously communicate with other teams to improve our service processes and constantly promote cross team collaboration
- Maintain compliance with ISO standards and MT operating policies and procedures specifically related to Sarbanes Oxley controls and compliance with the company's order validity policy, authority limits, and standard terms and conditions of service contract
- Work on special projects as needed
- Other duties as assigned
What You Need to Succeed
Required Knowledge, Skills and Abilities
- Excellent organizational skills, efficient, detail-oriented and customer focused
- Exceptional math, written and verbal communication skills
- Knowledge of pricing techniques and strategies for determining field service labor, material and travel costs
- Ability to handle multiple projects with changing priorities and deadlines
- Ability to analyze and make sound judgments on service contract risk
- Ability to analyze websites to assess potential leads and customer product knowledge
- Must be able to manage deadlines and prioritize multiple tasks
- Must be able to communicate with management on processes or customer issues
- Must communicate both verbally and in writing throughout the organization in a clear and concise way to ensure that customers' expectations are understood
- Experience with computerized office systems and software (i.e., Microsoft Office, Microsoft Outlook, internet)
- Experience in SAP or another ERP software system and SalesLogix helpful
Minimum Education / Experience Required:
- A Bachelor's degree is preferred with two to three years of any combination of customer service, sales, or marketing related experience
- Outbound call center experience and telesales skills training are required
- Qualified candidate should be competitive and have the desire to excel in a fast-paced sales environment and the ability to connect with various personality types
- Product Inspection product knowledge is a plus
- Familiar with field service practices and procedures, having worked in a field service environment previously
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.
Get to Know METTLER TOLEDO
Take a look at a “day in the life” of a METTLER TOLEDO employee. No matter where you work in this company, the team atmosphere comes through. METTLER TOLEDO may be precisely where you belong.
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We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Learn your EEO rights as an applicant under the law.
METTLER TOLEDO endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at Contact Us EEO@mt.com.