Senior Order Management Specialist
Location Lutz, Florida Date posted January 15, 2025 Job ID 18469Our Opening and Your Responsibilities
Mettler-Toledo, LLC is a global supplier of precision instruments with sales and service locations in 39 countries. The Mettler-Toledo Product Inspection Group, consisting of CI-Vision, Hi-Speed and Safeline, is the world’s leading supplier of in-line checkweighers, metal detectors, machine vision systems and x-ray inspection systems. We believe employees are the lifeblood of our company. As we thrive on quality and initiative, we work together in a fast-paced environment striving towards common goals and open to innovation and success. We’d love for you to become part of our growing team!
Role/Purpose:
The Senior Order Management Specialist is primarily responsible for processing inbound order requests for Parts, New Equipment and Rental orders. This position makes it significantly easier to conduct business with METTLER TOLEDO working effectively with Sales, Customer Service, Supply Chain, Logistics, Finance, Marketing and other departments to provide world class service to our customers, both internal and external. This role serves to demonstrate METTLER TOLEDO's values by proactively driving continuous improvement, delivering quality and performing with integrity.
Rotation of 9-6pm shift and weekend on call is required.
Essential Duties and Responsibilities:
- As Power user: Review and respond or escalate IT tickets submitted by Order Entry and perform any UAT testing to ensure new processes are working as designed, prepare and facilitate training on new processes.
- Ensure all orders (parts, new equipment, rentals to sale, buyouts, trade show, etc.), order change requests and cancellations are received and processed in an accurate and timely manner following established SOPs, job aids and best practices, while maintaining applicable ISO & Sarbanes-Oxley compliances
- Support the continuous growth of the rental department by working closely with Capital Equipment Manager
- Meet the establish turn times on orders and quality metrics
- Determine accurate ship and delivery dates based on system-generated commitment dates, available inventory, product lead-time, carrier routing calculations, and customer delivery and method of shipment requests for all items ordered.
- Ensure the order acceptance, acknowledgement, and drawings are handled accurately and expeditiously
- Coordinate with service team on rental/demo orders to coordinate service techs for rental orders
- Act as Buddy for all New Hires
- Handle any billing disputes to resolution within the designated time, including correcting the billing and communicating to AR and the customer
- Act as back up for other areas such as Rental, invoicing, New Order inbox
- Assist with reporting including analyzing and taking action to resolve.
- Work closely with internal departments to ensure delivery commitment dates are achieved and a high level of customer satisfaction is maintained:
- Order status, requests to expedite/prioritize orders, special shipping instructions, credit issues, pricing discrepancies, product availability
- Proactively analyze and follow up on unshipped customer orders
- Resolve shipment issues due to incorrect, missing, and/or damaged product
- Ensure order management housekeeping reports are reviewed daily and proper action is taken to resolve order issues (Reports: open order, blocked orders, incomplete orders, orders in error, etc.)
- Controlling Invoicing
- Issue accurate deposits and milestone invoices throughout the order.
- Understand special terms and revenue recognition requirements.
- Ensure accurate invoice aging.
- Collaborate with the account receivable department, Channel Partners, RSMs and customers to resolve payment disputes.
- Follow the customer's requirements for invoicing.
- Other duties as required or assigned. It is required to work longer hours on month end until all the orders are booked, and the month is closed. Sometimes, the month end may fall on a weekend or holiday, and we may need to work on Saturday or the holiday. In addition, there is no time off the last 3 days of the month due to month end activities.
What You Need to Succeed
Education & Experience:
- Bachelors Degree preferred. High School Diploma or GED Required.
- 3+ years experience working in a customer service role or sales support role
- 1+ years' experience as Order Management Specialist meeting all metrics
- High degree of initiative and ownership
- Multi-Task
- Attention to detail for both accuracy and content
- Good Communication skills.
- Very good knowledge of Microsoft Office Suite is required. SAP knowledge is desired.
Overtime METTLER TOLEDO supports a healthy work-life balance while maintaining best in class support of our customers. This position is based on a 40-hour work week. Overtime hours require prior approval from the appropriate supervisor and will be paid as required by state and/or federal law.
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.
Get to Know METTLER TOLEDO
Take a look at a “day in the life” of a METTLER TOLEDO employee. No matter where you work in this company, the team atmosphere comes through. METTLER TOLEDO may be precisely where you belong.
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We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Learn your EEO rights as an applicant under the law.
METTLER TOLEDO endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at Contact Us EEO@mt.com.