18991-在线技术支持
Location Changzhou, Jiangsu Date posted March 25, 2025 Job ID 18991- 负责客户服务热线的技术支持，包括设备基础操作，基础故障处理，应用方案指导
- 负责客户售后服务咨询支持，包括业务流程咨询，售后服务进度查询，客户投诉处理
- 与客户沟通过程中挖掘并创建销售线索
- 对重点客户提供专享技术和服务支持
- 通过知识和经验的积累，持续不断完善客户解决方案，提高客户满意度
- 协助主管建立和提升售后服务技术知识库，包括内容和技术搜索能力的提升
- 教育背景
- 本科学历或以上，理工科背景优先
- 工作经验
- 有化学或自动化行业背景者优先
- 有服务支持经验者优先
- 有大客户服务经验者优先
- 专业技能要求
- 能快速阅读掌握相关技术资料，并能准确判断客户需求
- 能熟练掌握售后电话系统和ERP系统，相关Microsoft Skill应用熟练
- 具有良好的语言沟通表达能力，解决问题能力
- 优良的服务意识、热爱学习、积极进取的心态
- 较强的工作抗压能力和情绪调节能力
- 有竞争力的薪酬福利
- 国际化的工作环境与多元化团队氛围
- 在世界领先的公司尝试有趣并具有挑战性的工作
- 完善的培训与职业体系
Get to Know METTLER TOLEDO
Take a look at a “day in the life” of a METTLER TOLEDO employee. No matter where you work in this company, the team atmosphere comes through. METTLER TOLEDO may be precisely where you belong.
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- 18159-服务工程师 Changzhou, China 12/04/2024
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