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Field Service Technician

Location Arkansas, United States; Iowa, United States; Kansas, United States; Missouri, United States Date posted February 16, 2026 Job ID 21385
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Our Opening and Your Responsibilities
Summary
Eagle Product Inspection Field Service Technicians (FSTs) deliver world-class customer support by performing start-ups, audits, maintenance, repairs, and training for Eagle X-Ray systems. They manage all aspects of field service—customer communication, scheduling, reporting, documentation, and job management—while adhering to Eagle’s safety standards, procedures, and best practices.
Locations - IA, AR, KS, MO
Essential Duties and Responsibilities
  • Ensure compliance with all Eagle, MT-PI, and customer site safety requirements.
  • Attend weekly service calls and execute scheduled service visits efficiently, balancing cost, time, and customer expectations.
  • Build strong customer relationships and act as a trusted advisor.
  • Diagnose and resolve technical issues (aiming for first-time fix).
  • Complete and submit accurate service reports, timesheets, and expenses promptly.
  • Evaluate equipment performance and recommend improvements.
  • Maintain technical training, tools, and company-provided equipment.
  • Participate in remote support and on-call rotations, including weekend or after-hours work.
  • Uphold Eagle’s core values and Code of Conduct.
  • Perform other duties as assigned.
What You Need to Succeed
Education
  • High school diploma or GED required; associate degree in Electronics or Engineering Technology preferred.
Experience & Skills
  • Detail-oriented, self-motivated, and able to meet deadlines in a fast-paced environment.
  • Strong problem-solving, communication, and customer-service skills.
  • Skilled in conflict management and collaboration across teams.
  • Proficient with hand tools, test equipment, and Windows applications (Outlook, Teams, Excel, Word, Adobe).
  • Knowledge of mechanics, electronics, conveyors, and AC/DC systems; able to read blueprints and schematics.
  • Fluency in English required, Spanish a plus.
Our Offer to You
  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire 
  • Tuition reimbursement, employee wellness programs, plus other perks and discounts 
  • Parental and caregiver leave policies
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits 
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation 
  • Thousands of patents, design and innovation awards 
  • A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.
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We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Learn your EEO rights as an applicant under the law.

METTLER TOLEDO endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at Contact Us EEO@mt.com.