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Field Service Technician - Eastern United States - Eagle

Location Alabama; Florida; Georgia; Kentucky; Mississippi; North Carolina; Ohio; South Carolina; Tennessee Date posted December 06, 2024 Job ID 18227
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Our Opening and Your Responsibilities
Summary 
The Eagle Product Inspection Field Service Technicians (FST) are required to provide World Class support to our customers through start-ups, audits, maintenance, repair, and training of Eagle X-Ray machines. Eagle FST's are responsible for managing all aspects of field service support including the following: communications between customers and the service department, effective travel scheduling, detailed preparation of written reports and documentation, and maintenance of job assignments, while always keeping in mind to follow Eagle procedures and best practices. 

Location can be any of these areas: TN, GA, KY, OH, NC, SC, AL, MS

Essential Duties and Responsibilities 
  • Satisfy all Safety Requirements for both Eagle, MT-PI and Customer Sites. 
  • Attend weekly calls led by a Service Manager. 
  • Efficiently execute scheduled service calls as directed from Dispatch or Management while considering cost, time, and customer needs/expectations. 
  • Develop and maintain good customer relationships; Become the customer's trusted advisor. 
  • Identify root cause of service issues (first time fix). 
  • Accurately complete and submit all service reports and documentation per service activity, timesheets, and expense reports in a timely manner. 
  • Assess product/equipment performance, recommend modifications or improvements, communicate all open items. 
  • Keep up with ongoing technical training. 
  • Weekend/afterhours work as required based on workload and rotation. 
  • Maintain company supplied equipment, tools, and inventory. 
  • Participate in a remote technical support rotation. 
  • In addition to our core values, all employees must follow the Code of Conduct. 
  • Other duties and tasks as assigned.
What You Need to Succeed
Education:
  • High School Diploma or GED required. 
  • Associate degree in Electronics or Engineering Technology, or equivalent work experience preferred. 
Experience & Skills:
  • Work diligently and professionally in the pursuit of department and company goals. 
  • Must have a significant orientation toward detail and be very thorough in the execution of these tasks. 
  • Must be able to work efficiently in a fast paced, high-volume environment including the flexibility of change. 
  • Must be a "self-starter" who will initiate corrective actions without specific direction from supervisor. 
  • Outstanding ability to adhere to deadlines. Must be well focused on the issue of time consciousness. 
  • Excellent problem-solving skills. 
  • Possess conflict management skills and the ability to work in an organizational structure to determine when and who to ask for help as needed. 
  • Be able to interface with other departments and teams in a professional and cooperative manner. 
  • Be able to display a structured focus yet demonstrate agility and change direction as needed. 
  • Excellent customer service skills. 
  • Outstanding verbal and written communication skills. 
  • Ability to use all types of hand tools and digital test equipment. 
  • Knowledge of mechanics, electronics, and distribution systems. 
  • Working mechanical knowledge of conveyor systems. 
  • Working knowledge of AC and DC electrical distribution systems. 
  • Working knowledge of Windows Operating Systems (Outlook, OneDrive, Teams, Excel, Word, Adobe), various phone applications. 
  • Ability to read blueprints and electrical schematics. 
  • Fluency in English required and Spanish a plus.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
  • Constantly works around moving mechanical parts in conditions that include cold/hot temperatures and humid environments. 
  • Occasionally works in damp/wet environments to include meat & diary plants. 
  • Occasionally exposed to allergens, i.e. peanuts. 
  • Occasionally works in explosive environments. 
  • Noise level may by loud at times. 
  • The ability to operate large industry machinery as well as handle mechanical and electrical tools as needed. 
  • Ability to constantly lift and move tools and equipment up to 50 pounds. 
  • Ability to regularly climb (ascend/descend) stairs and ladders. 
  • Constantly stands, walks, stoops, kneels, crouches or crawls. 
  • Constantly positions self to service machinery in tight and/or dark spaces. 
  • Must be able to inspect machinery, computers, tools and parts visually. 
  • Ability to operate a motor vehicle, drive long distances, and regularly sit for long period while traveling by car or plane. 
  • Shift differences (early morning/late night) as needed. 
  • Must be able to work overtime as needed, based on the needs of the business. 

Travel:
  • 100% US and occasional international travel is required - Frequent overnight travel is common. 
  • Valid passport is a plus. 
  • Must possess and maintain a valid driver's license, pass a motor vehicle record check, and have the unrestricted ability to obtain rental vehicles.
Our Offer to You
  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire 
  • Tuition reimbursement, employee wellness programs, plus other perks and discounts 
  • Parental and caregiver leave policies
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits 
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation 
  • Thousands of patents, design and innovation awards 
  • A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.
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We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Learn your EEO rights as an applicant under the law.

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