Operation Manager (Night Shift)
Location Shah Alam, Selangor Date posted February 19, 2025 Job ID 18707Our Opening and Your Responsibilities
Key Purpose of the Role:
1. Designing and delivering the shared services vision
- Responsible for designing and delivering the shared services organization’s vision.
- Identify trends and assess opportunities to improve processes and execution.
2. Leading change and people
- Continuously discovering and providing small but meaningful opportunities and experiences for employees to develop their own capabilities.
- Encourage and motivate employees to explore challenges and make it a success; give recognition for successes achieved.
- Provide coaching, direction, and support - not only when people request actual support, but also when they are reserved and unaware of what the challenges are.
3. Driving continual improvement
- Ensuring that the SBC MY organization consistently meets the needs of the key business stakeholders.
- Ongoing focus on providing improved capabilities that contribute to better business operations, KPI attainment and outcomes
4. Oversee operational systems, processes, and infrastructure while looking for opportunities for improvement.
5. Work with the Shared Business Center MY (SBC MY) team leaders to help set and meet daily and quarterly goals/KPIs.
6. Works closely with Head of Regional Back-Office on other special planning and departmental projects.
Specific Roles:
- Accountable to meet Service Level (eg; SLA) and Customer Satisfaction targets (eg; CS index).
- Monitoring daily performance of team leaders and executives to ensure KPIs are met.
- Prompt problem solving to minimize aging transactions and customer disputes.
- Proactively interface with unit key users to facilitate seamless transaction processing.
- Monitor team performance and service quality; identify performance gaps so as to deliver effective coaching and training.
- Develop initiatives aligned with company direction and lead change management efforts of the team.
- Act as a mentor for team leaders and senior executive who work in different process areas.
- Engage SBC MY leadership faculty to support and contribute towards SBC MY organization development initiatives.
- Participate in peer coaching activities in collaboration with DBS or Unit Key Users to better understand each stakeholders’ unique requirements and needs.
- Work closely with management team to ensure all operational, administrative, and compliance functions within the SBC MY organization are being properly executed in accordance with regulatory-based best practices.
- Identify developing trends and assess opportunities to improve processes and execution.
- Conduct reasonability testing and information validation prior to circulating findings and recommendations to key stakeholders.
- Ensure seamless business execution, reinforce positive morale, and uphold company values.
- Conduct interviews and collaborate with onboarding team to ensure a seamless integration experience for the candidate.
- Raise and track issues and conflicts, resolve issues of medium complexity involving stakeholders and promptly escalate to appropriate levels other more pertinent issues when required.
Desired Outcomes:
- A focus on delivery and results based on set KPIs
- Relationship, collaboration, and communication skills.
- Strong leadership and managerial capabilities
- The ability to drive change, including influencing skills.
- The desire to improve performance, services, and outcomes.
What You Need to Succeed
Mandatory:
- Minimum 7 years of people management experience with a sizeable team
- Fluency in English
- Minimum Bachelor’s degree
Preferred:
- Project management experience
- 2-3 years SAP order processing experience
- Finance or SCM understanding will be a merit
Our Offer to You
- Stable employment conditions based on the contract of employment
- 1.5 months contractual bonus
- Medical care with the dental package
- Life insurance
- Night Shift Allowance
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
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