Field Service Scheduler/Dispatcher
Location Billerica, Massachusetts Publicatiedatum September 17, 2024 Job ID 17521- Organizing the activities of Field Service Technicians to ensure goals and service levels are met.
- Complying with and ensuring compliance to established dispatch processes, procedures, and policies.
- Analyzing and planning work schedules to minimize distances traveled by the field work force.
- Working with designees on procurement of parts and materials in a manner that ensures required material is delivered to the worksite in accordance with customers' service level agreements.
- Monitoring open order status and receipt of documentation from Field Service Technicians to ensure that all calls are ready for invoicing.
- Interfacing with internal and external customers to provide exceptional customer service.
- Invoicing completed jobs.
- High school diploma.
- Ability to work in a fast-paced environment while maintaining high attention to detail.
- Strong problem-solving ability.
- Prior knowledge of Salesforce or SAP is a plus.
- Ability to make independent, reasoned decisions regarding the use of company resources (Field Service Technicians time and materials) in order to fulfill customer requirements and maximize company profits.
- Self-starter with ability to effectively manage time, prioritize tasks, and work within deadlines.
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, educational matching gift program, perks and discounts
- Parental and caregiver leave programs
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in precision instrumentation
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards across the Mettler Toledo
- Global recognition for the quality of our products and services
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